Housing Officer
Bournemouth | Hybrid
Rate: £22.98 per hour
IR35 Status: Inside
Initial Contract Length: 6 months
Start Date: ASAP
Working Hours: 37 Hours: 8:30 - 17:00
Role Summary
This is an opportunity to join a local authority housing team in Bournemouth, providing a high-quality housing service focused on sustaining tenancies and resolving complex housing issues. You will manage a varied and challenging caseload, act as an escalation point for colleagues and customers, and work closely with internal teams and external agencies to deliver effective housing solutions. The role also offers the chance to contribute to service improvements, small projects, and policy development.
What you will do as a Housing Officer
- Act as an escalation point for complex tenancy and housing issues, including allocations, applications, and assessments
- Manage a complex caseload covering areas such as anti-social behaviour, safeguarding, fraud, and tenancy breaches
- Investigate cases, determine appropriate actions, and progress enforcement proceedings in line with legislation and policy
- Serve legal notices, attend court, and present evidence while liaising with legal teams, police, and other stakeholders
- Lead and co-ordinate responses to issues such as anti-social behaviour and domestic abuse, including multi-agency working
- Engage with tenants and residents, providing advice and support to resolve issues and improve service delivery
- Contribute to small projects, service improvements, and policy development within the housing team
What you will need as a Housing Officer
- Diploma qualification or equivalent experience (CIH qualification desirable)
- Strong knowledge of housing legislation, tenant and landlord rights
- Experience managing complex caseloads within housing management
- Proven experience handling enforcement and legal proceedings
- Experience dealing with anti-social behaviour cases and safeguarding concerns
- Ability to communicate effectively and influence outcomes in challenging situations
- Strong organisational skills with the ability to manage workload under pressure
What's on offer
- Competitive rate of £22.98 per hour
- Hybrid working arrangement
- Opportunity to work within a supportive local authority environment
- Exposure to complex and varied housing cases
- Potential for contract extension
Apply NOW or contact me directly to discuss this Housing Officer opportunity in more detail