Are you looking for an exciting opportunity to make a difference in the housing community?
We’re on the hunt for a dedicated and enthusiastic Resident Liaison Officer to join our amazing Operations team at Fairhive! If you enjoy helping others, working in a supportive environment, and contributing to meaningful projects, this could be the perfect role for you.
About the role…
As a valued team member, you will play an essential role in our daily operations where no two days are the same.
Your contributions will help the team deliver on our goals and contribute to Fairhive’s overall success. The role will require team work and collaboration so if you have previous relevant experience and a drive to succeed then we want to hear from you!
Responsibilities will include:
* Facilitating tenant and community involvement in maintenance and improvement programmes.
* Leading tenant consultation and communication, including producing. newsletters and organising meetings and visits.
* Supporting planned maintenance teams, contractors and consultants with resident liaison duties, including PVP management and home/site visits.
* Dealing with non-access issues, passing hoarding and welfare referrals to the Housing Team.
* Assisting with Decants in the event of properties being unhabitable.
Key Requirements
* Experience in a similar role
* Strong verbal and written communication skills and teh ability to have difficult conversations
* Good organisational, time management, administrative and prioritisation skills
* Intermediate IT skills
* A full driving licence