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£30,000 Are you passionate about delivering outstanding customer service in a project-driven environment? Join a market leader in designing and installing innovative solutions across the UK.
Customer Service Coordinator
Near Towcester
| Full-Time | Office-Based |
£30,000 Are you passionate about delivering outstanding customer service in a project-driven environment? Join a market leader in designing and installing innovative solutions across the UK.
You\'ll play a vital role in ensuring smooth service delivery, handling warranty and maintenance enquiries, and supporting project logistics from start to finish.
Key Responsibilities
* Provide high-quality customer service via phone and email
* Manage enquiries related to parts, warranty, inspections, and maintenance
* Coordinate service bookings, repairs, and delivery logistics
* Process orders, invoices, and purchase orders
* Liaise with suppliers to chase quotes and costs
* Maintain accurate records and run regular reports
* Support general office administration including calls, post, and consumables
What We're Looking For
* Previous customer service experience, ideally in construction, engineering, or technical support
* Professional and confident telephone manner
* Strong organisational skills and ability to manage multiple priorities
* Positive, proactive attitude with a problem-solving mindset
* Good numeracy and IT skills (MS Office essential; CRM experience such as MS Dynamics is a plus)
* Own transport and driving licence required due to office location
What\'s on Offer
* Full-time hours: Monday to Friday, 8am-4:30pm
* 23 days holiday + bank holidays (increasing with service)
* Modern office with excellent facilities and onsite gym
Be part of a company that values innovation, teamwork, and customer satisfaction.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Customer Service
* Administrative and Support Services
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