* JOB TITLE: Call Centre Night Supervisor (Careline Supervisor)
* LOCATION: Office based in Ringwood, Hampshire
* HOURS: Average hours 37 per week. Overtime may be requested occasionally
* SHIFTS: 5 out of 7 days, 7.5 shifts covering overnight and out of hours between the hours of 1800 - 0600. A flexible approach is required to have visibility across the team.
* ON CALL: Emergency 'on call' likely to be 1 week in 6
* PACKAGE: Competitive salary, plus night enhancement.
It's exciting times at Careline Support Ltd in Ringwood and due to our ongoing success, we are recruiting for a New Call Centre Night Supervisor to join our team in Ringwood, Hampshire.
Our busy team have seen continuous and rapid growth since launching in January 2020, with our Careline Operators providing a dedicated telephone service for emergencies and non-emergencies around the clock, to retired Homeowners right across the UK.
About the role
As Call Centre Night Supervisor your main responsibilities will include:
1. Supervising, supporting and coaching operational staff to carry out their duties effectively.
2. Recruitment, training, induction, reviews, appraisals and performance management of the team.
3. Managing the duty...