Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
Job Description
We are hiring a Group Design Manager who can lead from the front — raising the bar on craft, building high-performing teams, and helping us move fast through ambiguity. We are one of the most design-driven and AI-first technology companies. Fin, our AI Agent, is the best performing, most widely adopted, and highest grossing AI service agent on the market.
This shift isn’t just changing what we build—it’s changing how we work. We’re not a startup, but we move like one–there’s urgency, pace, and energy. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies.
Responsibilities
* Lead, coach, and inspire a team of designers working across multiple product surfaces.
* Partner with your Group PM and Group EM counterparts to lead a product group — aligning strategy, driving decisions, and unblocking delivery.
* Set and uphold an extremely high bar for craft — from UX flow to pixels to polish.
* Solve problems from first principles, not templates.
* Help your team make hard decisions, move fast, and focus on outcomes over process.
* Be a design quality amplifier — noticing the details others miss, and pushing the work to where it needs to be.
* Build a healthy, high-trust team culture grounded in feedback, growth, and ownership.
* Stay hands-on in the work — reviewing designs, jumping into critiques, and driving clarity.
Requirements
* Leading and growing high-performing design teams in product-first companies.
* Hiring, coaching, and developing designers at all levels — from IC to senior leads.
* Owning execution across a portfolio of product areas and driving design excellence through every detail.
* Partnering deeply with Product and Engineering leadership to align on priorities, make tradeoffs, and move fast.
* Thriving in ambiguous, fast-changing environments — and turning chaos into clarity.
* A track record of shipping great software, not just making decks about it.
* Strong visual sensibility, high standards for craft, and an eye for detail.
* Demonstrated product taste — you know what great looks like, and you can help teams get there.
What We Offer
* Competitive salary and equity in a fast-growing start-up
* We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
* Regular compensation reviews - we reward great work!
* Pension scheme & match up to 4%
* Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
* Flexible paid time off policy
* Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
* If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
* MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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