Overview
Venue Receptionist’s play a very important part in the team and the day to day running of the business, being the first and last point of contact for all our visitors and staff. Your role will include a wide range of responsibilities from meeting and greeting claimants and their companions who come into venue for their assessment, managing the security of the venue, exchanging verbal and written information and therefore you will put claimants’ wellbeing at the heart of everything you do. Capita HAAS pride ourselves on the warmth and support we provide and promote a high standard of service at all times.
Please note, the hours of work for this role are Monday - Friday 08:45am - 16:45pm (37.5 hours PW).
What you’ll be doing
* Meet and greet visitors in a warm and friendly manner.
* Manage daily appointments using CRM/PRS and re-scheduling as required.
* Open and lock venue and ensure security procedures are followed.
* Door Entry Management – identify and validate all attendees.
* Direct claimants to where they need to go and seat them outside the consultation room when required.
* Day-to-day organisational and administrative duties including data entry, and maintenance of CRM/PRS systems, creating, completing and uploading documents to the H&S System CASPER as a H&S site Champion.
* Maintain business office supplies by keeping an up-to-date record of stationery surplus.
* Ensure the venue is kept to a professional standard.
* Provide relevant information to claimants and supporting staff and claimants while in venue.
* Maintain a professional relationship with claimants and ensure customer satisfaction.
* Ensure all visitors feel welcome and comfortable throughout their experience in the clinic.
* Provide directions to claimants and their families over the telephone; knowledge of local bus routes, train stations, taxis and parking is important.
* Contribute to the strategic management and development of the business.
What we’re looking for
* Experience as a receptionist and customer service (customer facing).
* Good planning and organisational skills.
* IT literate, MS Teams, Word, Outlook and CRM systems.
* Experience of conflict resolution and de-escalation techniques in a face-to-face environment.
* Ability to communicate clearly and concisely both verbally and in writing.
* Customer service ethos and a friendly disposition.
* Initiating contact with claimants, their companions and all visitors and responding to requests.
* Willingness to attend all training and development courses.
* Be attentive, polite and approachable at all times.
* Excellent time management skills and punctuality.
* Be willing and able to work without supervision.
* Be a good listener, understanding and helpful and provide a professional service.
About HAAS
The Health Assessment Advisory Service (HAAS) arranges and carries out assessments for the Department for Work and Pensions (DWP) and the Department for Communities (DfC). The purpose of the assessment is to understand how an illness or disability affects a person’s daily life. After the assessment, the DWP/DfC makes the decision as to whether the individual will receive any benefits. The Health Assessment Advisory Service is delivered on behalf of the DWP & DfC by Capita.
What’s in it for you?
* £24,570 Annual salary.
* Office based role.
* 25 days’ holiday (rising to 27) with the opportunity to buy extra leave.
* The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
* A discretionary annual bonus / car allowance or company car – if applicable.
* Auto-enrolment to our company pension, life assurance, a cycle to work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks, and more.
* Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
* Access to our Employee Network Groups, representing every strand of diversity and enabling colleagues to connect and learn from each other.
* Flexible or remote working options if available or open to discussion.
* Access to the Headspace app for you and up to 5 family or friends.
Equal Opportunities
At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss. We particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds. For more information about equal opportunities and adjustments, please visit the Capita Careers website. If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com.
Location: Mansfield, United Kingdom
Time Type: Full time
Contract Type: Permanent
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