Customer Technical Support and Process Engineer
Location: Hindlow, UK (On-site)
What's in it for you?
* Fast-Track Your Career: This unique hybrid role offers accelerated learning and significant professional advancement within a critical industrial sector.
* Make a Real Impact: Directly contribute to process optimization, innovation, and customer success for a globally recognized industry leader.
* Stability & Growth: Join a thriving UK operation experiencing record profits, providing a secure and dynamic work environment.
* Expert Mentorship: Benefit from strong support and guidance from experienced Commercial and Operations Managers.
* Strong Compensation: Enjoy an attractive salary package and a company car allowance.
About the Role:
Are you an ambitious and adaptable individual passionate about both technical problem-solving and operational efficiency? We are searching for a talented professional to join our team in a pivotal hybrid position. This role is perfectly suited for someone eager to gain hands‑on experience and develop a diverse skill set.
You will dedicate 50% of your time to Customer Technical Support, involving the setup, operation, and troubleshooting of test rigs at customer sites across the UK. The other 50% will be spent as a Process Engineer, collaborating with our plant teams at Hindlow to drive process optimization and efficiency improvements.
This is a hands‑on, on‑site role at our Hindlow facility, where you'll be an integral part of our daily operations. Occasional travel for customer trials (which may include overnight stays) will be a component, supported by a company car allowance.
Key Responsibilities:
* Lead the setup, operation, and monitoring of test rigs at customer locations, ensuring optimal performance of our products.
* Provide technical expertise and troubleshooting support during customer trials.
* Identify and implement process optimization opportunities within our Hindlow plant operations.
* Collaborate effectively with commercial, production, and maintenance teams.
* Continuously learn and develop deep knowledge of our products and their applications.
We're Looking For:
* A keen graduate with an academic background in Chemical Engineering (highly desirable) or a related engineering discipline.
* Alternatively, individuals with 1-3 years of hands‑on experience in an industrial/manufacturing setting, even without a degree, will be considered if they demonstrate strong technical aptitude.
* An adaptable, proactive, and personable individual with excellent communication skills, comfortable interacting with diverse stakeholders.
* A strong willingness and ability to learn new processes, products, and technical concepts quickly.
* Prepared for a hands‑on, plant‑based role requiring daily on‑site presence.
Why This Role?
You’ll be part of an organization that plays a fundamental role in numerous global industries and is actively contributing to the roadmap for carbon neutrality. If you’re ready to launch or advance your career within a company experiencing significant success and offering a unique development path, we encourage you to apply!
Seniority level
Entry level
Employment type
Full‑time
Industries
Mining, Wholesale Metals and Minerals, and Machinery Manufacturing
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