We are looking for a dedicated Part-Time Sales & Service Assistant to join our Selfridges team.
You will be required to work 5 hours across three days, with Saturdays being mandatory and flexibility on the other two days. Your shift will run from 5:00 PM to 10:30 PM, including a scheduled break.
Key Responsibilities
* Sales & Service
* Contribution to turnover of store through selling.
* Demonstrate warmth and patience in all dealings with our customers, always displaying a ‘can-do’ attitude.
* Begin to deal with customer requests and ensure efficient communication with the client and relevant colleagues throughout.
* Develop your knowledge of the after sales support processes.
* Be proactive yourself in familiarising yourself with merchandise to enhance product knowledge.
* Client
* Ensure strong customer communication during selling ceremony and in after sales.
* Demonstrate active listening skills to discover more about the client and to develop loyalty and long lasting relations.
* Accurate CRM capture and recording of client data.
* Standards
* Active participation in store communications such as daily team briefings.
* Demonstrate excellent communication skills – both verbal or written.
* Maintain store standards and become familiar with daily procedures.
* Ensure merchandise is handled with care and consideration.
* Adherence and upholding of House procedures.
* Familiarise yourself with the visual merchandising basics – both front and back of house.
* Carry out regular stock replenishment and organisation of product.
* Become acquainted with all metiers.
* Training
* Successfully participate in and complete any training provided.
* Share information with colleagues and proactively convey learnings when interacting with clients.
KPI’s
Service
* Meet ACE index score >80%
* Support in the conversion rate for the store
Measurable Targets
* Sales
* Units sold
* Average transaction
* Cross selling
* UPT
* Hpad usage
* Client creation
* Pre selling
* Reservation
Client Development
* Support the repurchase rate for the store
Competencies
* Demonstrate good team spirit in the workplace.
* Acts as a team player.
* Take initiative.
* Demonstrates warmth and empathy, especially with objections.
* Stays calm when under pressure whilst also being adaptable and versatile.
* Acts as a true ambassador of the House.
* Hold a high level of personal standards.
* Job responsibilities and functions are not limited to the above. We as Hermès employees must always ensure that all functions
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Part-time
Job function
* Job function
Other
* Industries
Retail Luxury Goods and Jewelry
Referrals increase your chances of interviewing at Hermès by 2x
Get notified about new Service Assistant jobs in London, England, United Kingdom.
London, England, United Kingdom 1 day ago
London, England, United Kingdom 19 hours ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 3 weeks ago
Assistant Patient Administrator - Main Receptionist
London, England, United Kingdom 3 days ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 4 days ago
London, England, United Kingdom 1 day ago
London, England, United Kingdom 4 days ago
London, England, United Kingdom 2 days ago
London, England, United Kingdom 6 days ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
London Area, United Kingdom £35,000.00-£35,000.00 13 hours ago
City Of London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 10 hours ago
London Area, United Kingdom £30,000.00-£32,000.00 12 hours ago
London, England, United Kingdom 8 hours ago
London, England, United Kingdom 3 days ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 12 hours ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 day ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr