About the Role:
Role Overview
Our technology team is looking for a Senior UX Designer to join us. You will be joining the Journey Experience Design team to participate and lead the research processes around key projects and follow it all the way through design and testing. You will also be transforming and communicating insights from discovery phases into documentation and actionable decisions for the UX design team. Aside from projects, there will be opportunities to support the growth of our digital products spanning across multiple tech platforms.
Journey's Experience Design Team
Experience design supports a range of projects within the Journey umbrella. From defining and designing digital experiences for museums to digital experiences in the architectural realm, and creating new-generation visualisation tools for architects and city planners. As Journey grows, our products become complex, and building a strong and credible research practice is a priority. This role bolsters the team's offering, raising the bar on the foundations in place.
Key Responsibilities
The essential functions include, but are not limited to, the following
Collaborating with the Experience Director to plan and conduct qualitative and/or quantitative user research for both discovery and user testing of prototypes
Work closely with product leads to help define future functionality
Synthesise complex findings into clear, compelling narratives, tailored to different audiences, including senior leaders, to drive alignment and action
Lead the research and requirements-gathering framework with the experiential director.
Partnering closely with designers, product managers, tech teams, and production to encourage the product choice and prioritisation of features.
Validate prototyping phases through iterative testing
Maintain research repositories, documentation, and best practices
Work with UX and UI designers to translate findings into wireframes and working prototypes.
Candidate Qualifications and Skills:
Required
7+ years leading user research in a product-led organisation, with responsibility for shaping research direction, not just executing studies
Strong expertise across both qualitative and quantitative research methods, with sound judgement about when to go deep, when to go broad, and when to move fast
Proven experience working as a sole or lead researcher, managing competing priorities, stakeholders, and expectations
Ability to balance a long-term vision for research with pragmatic, actionable steps that deliver value quickly
Excellent communication and storytelling skills, with the ability to turn insight into clear direction and tailor insights to different audiences
Character Traits
Detail oriented
Curious and user-obsessed
Inquisitive, comfortable with ambiguity
Creative problem solver
A collaborative, enabling mindset, comfortable working across disciplines, and helping others succeed
Desirable
Experience, affinity with architectural projects
Experience in digital twins
Experience researching both physical and digital products
Experience researching, computer games and/or 3D digital environment
Strong understanding of web and 3D game engine technology
Contract: Full-time, Fixed Term contract - 12 months
Salary Pay Range
£65,000—£80,000 GBP
About Journey
The Multidimensional Experience Agency
Journey is a global design and innovation agency shaping the future through multidimensional experiences (MDX) that connect people, brands, and culture.
Our layered MDX approach crafts story-driven, sensory-rich engagement across physical, immersive, digital, and virtual spaces—fuelled by creative and technological innovation.
Born from a legacy of pioneering studios, Journey blends strategic thinking with deep creative expertise to deliver solutions across industries.
Journey's MDX approach fuels growth and forges lasting value for audiences and partners, by creating cultural connections that resonate with impact.
Start your journey here