Service Advisor – Motor Trade
Location: Stoke-on-Trent (Longton)
Salary: Up to £30,000 per annum basic (depending on experience)
We are recruiting on behalf of BVR Automotive, an independent VW, Audi, SEAT and Skoda specialist based in Longton, Stoke-on-Trent. They are seeking a Service Advisor to join their front-of-house team. This is an excellent opportunity for someone with strong customer service skills looking to build a career in the motor trade.
What’s on Offer
1. Base salary: up to £30,000 per annum (depending on experience)
2. Base hours: Monday to Friday, 8:15am – 5:30pm ( hours per week)
3. Overtime: paid above 40 hours at hourly rate
4. Training provided
5. 33 days paid holiday per year (including bank holidays and Christmas period shutdown)
6. Excellent on-site staff facilities
7. A supportive and professional team with over 70 years of combined VW Group experience
8. Opportunity to work within a company built on honesty, quality, and value
Key Responsibilities
9. Greeting customers and managing communications and expectations
10. Liaising with workshop technicians, suppliers, and customers
11. Handling enquiries by phone, email, and in person
12. Using various software packages to prepare estimates and jobcards
Requirements
13. Experience with Garage Hive garage management software preferred (but not essential)
14. Motor trade background beneficial (but not essential)
15. Strong communication and organisational skills with the ability to multitask
16. Professional and customer-focused approach
About BVR Automotive
BVR Automotive are VW, Audi, SEAT and Skoda specialists offering servicing, diagnostics, repairs and tuning. They are highly regarded locally for their technical expertise, high standards, and honest approach. Customers return to BVR because they know their vehicles are in safe hands.
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