JOIN OUR
FAMILY
At RBH we
believe our people are our biggest assets and understand the value in putting
them first. Our approach to diversity in the workplace, health & wellbeing,
sustainability and individuality sets us apart from our competitors and is one
of the reasons we are rated Top 30 Best Places to Work in Hospitality! We
are passionate about the industry and always on the lookout for new talent to
join us on our journey...
A DAY IN
THE LIFE OF AN ASSISTANT RECEPTION MANAGER AT HOLIDAY INN EXPRESS BARROW
What
you'll be doing...
Reporting
to the Operations Manager, you can expect your role to include:
* Varied 8 to10 hour shifts,
which include, but not limited to, early shifts starting from 06:30, late
shifts starting from 14:00 or occasional night shifts starting from 21:30
* Assume the role of Duty
Manager when needed, taking charge of the hotel to assure operations run
smoothly and guest’s expectations are met and surpassed when possible.
* Work on the reception desk
to deliver excellence customer service and ensure guest needs are met when
possible.
* Occasionally cover the night
team when they are on annual leave to ensure night operations run
successfully and smoothly.
* Be there to support the
team. Whether it be handling situations, offering advice, giving your
opinion or transferring your knowledge, the team should value your
expertise.
* Cash handling and basic
financial balancing.
* Assist the Operations
Manager by leading the reception and nights departments, pushing for
operational excellence and meeting or surpassing set targets
* Your team is the face of the
hotel at all times of the day and you must ensure that we make a good
first impression and guest requests, expectations and satisfaction is met
wherever possible, including ensuring the hotel does not become overbooked
and guest feedback and reviews and acknowledged and actioned where
appropriate.
* Ensure information is passed
on and staff are kept well informed of the goings on in the hotel.
* Make changes based on
observation or feedback to ensure operations and guest experience is the
best it can be.
* Answer guest reviews and
liaise with guests regarding issues, complaints or requests.
* Ensure training including
learning, eLearning, fire and safety procedures are up to date to ensure
the team is compliant with regulation and are kept well-trained.
* Ensure IHG compliance and
become a leader in the IHG ONE Rewards club (training provided) whilst
working with the IHG Champion
* Work closely with the
housekeeping department to ensure rooms are available when needed and
guest expectations and requests are met.
* Work closely with the
maintenance department to ensure rooms are available when needed and
issues with rooms are dealt with in a timely manner.
WHAT WE
NEED FROM YOU
We hire
mostly on personality & potential but here are a few of our requirements...
To
succeed in the role of Duty Manager, you will be someone that:
* Has flexibility in working
hours. You will be working varied shifts and will be required to work both
day shifts and the night shifts.
* Is reliable and punctual
with a positive attitude.
* Has leadership experience
and team management experience.
* Has hospitality experience, however
training is provided.
* Has basic computer skills.
* Has great initiative, strong
attention to detail and is someone who double checks everything, striving
for the best possible standards.
* Takes pride in their work
and who pushes to have their expectations met.
* Pushes for excellence within
the team.
* Is not afraid to get stuck
in – a doer and not just a delegator.
* A desire to learn and
improve as the business changes and evolves.
A
background with IHG and the Opera PMS system is extremely desirable, but not
mandatory as training is provided.
WHAT WE
OFFER
You will
have access to a benefits package we believe truly works for our people and
enhances our overall culture...
* Discounted hotel room rates
for you and your friends & family
* Extra days holiday for your
birthday
* Flexible working
arrangements
* Pension
* Free meals on duty saving
you over £1000 per year
* Bonus incentives for
excellent performance
To learn
more about our full benefits package, click here to watch our employee
benefits video.
EQUAL OPPORTUNITIES
RBH
Hospitality Management is an equal opportunity employer. We believe in hiring a
diverse workforce and sustaining an inclusive, people-first culture. We accept
and celebrate our team for who they are and welcome people of all races,
disabilities, sex, gender identities and reassignment, sexual orientation,
ages, pregnancy and maternity, religion or belief and marriage and civil
partnerships. We keep our recruitment process simple and consider
applicants on their abilities alone to ensure a fair interview process. If at
any point throughout our process you require reasonable adjustments, please
contact careers@rbhmanagement.com.
#LifeatRBH