About the Role: We are currently recruiting for a Customer Liaising Officer, supporting service delivery and customer engagement across housing related matters. This is a fully office-based role, requiring daily attendance at the office and travel within the local area. You will act as a key point of contact for residents, tenants, and internal teams, ensuring queries are handled efficiently and professionally. The role involves both face-to-face and telephone liaison, administrative support, and coordination of housing-related services. Key Responsibilities: * Visit tenants to explain upcoming works to their homes, including kitchen and bathroom refurbishments. * Provide clear, empathetic communication and answer any questions or concerns. * Act as a link between tenants, contractors, and the housing team to ensure smooth delivery of services. * Carry out administrative tasks including updating records, managing correspondence, and logging tenant feedback. * Respond to phone and email enquiries in a professional and timely manner. * Support the wider housing team with coordination and documentation of works. * Maintain accurate records and ensure all interactions are logged appropriately. * Attend team meetings and contribute to service improvement discussions. Essential Requirements: * Ideally some experience in housing, local authority, or customer service roles (preferred). * Excellent communication and interpersonal skills. * Strong organisational abilities and attention to detail. * Ability to work independently and manage competing priorities. * Proficiency in Microsoft Office and case management systems. * Full UK driving licence and access to own vehicle. * Willingness to work from the office daily. Why Join Us? * Be part of a supportive and purpose-driven team. * Make a real impact in the local community. * Enjoy free on-site parking and a collaborative working environment. Interested? Please apply with your CV via email