Overview
Are you an experienced Store Manager looking for your next challenge in optical retail? Join our growing team at Vision Express in Swiss Cottage, where you’ll lead from the front and create a high-performance culture with outstanding customer service at its heart. As Store Manager, you'll enable your team to succeed by organising and communicating clearly, supporting them to deliver a premium experience — even in fast-paced, customer-focused environments. Your resilience and leadership will be key as you help grow the team, with the opportunity to be involved in recruitment and onboarding of new colleagues. A key focus of the role will be increasing sales of our Eyecare Plan, so previous experience in assisted sales or an optical retail environment is highly desirable. If you’re a confident and proactive leader with a passion for people development, sales growth, and delivering top-tier customer care, this is a fantastic career opportunity to make your mark with one of the UK’s leading optical brands.
Responsibilities
* Lead and develop store team to deliver premium customer service in a fast-paced optical retail environment.
* Organise and communicate clearly to enable team success; participate in recruitment and onboarding of new colleagues.
* Drive sales growth with a focus on Eyecare Plan performance.
* Manage store operations, planning, and resource allocation to maximise store performance.
Qualifications and Experiences
* Previous experience in assisted sales or an optical retail environment is highly desirable.
* Experience developing a store improvement plan and managing resources to meet demand.
* Strong problem-solving skills, emotional intelligence, and customer-focused mindset.
* Proven ability to lead a team, collaborate with HR, and drive sales while maintaining high service standards.
Benefits
* Free eyewear up to £550 annually with immediate eligibility.
* On target bonuses up to £7,080, depending on store performance.
* Stretch target bonuses up to £14,160, depending on store performance.
* Family and friends discount of 75%, 50%, and 25% with a free eye test.
* 33 days annual leave with the option to buy or sell holiday.
* Employee Assistance Program offering confidential wellbeing support.
* Opportunities to get involved in the OneSight EssilorLuxottica Foundation.
About Vision Express
Why Vision Express?
With over 550 stores across the UK and Ireland, Vision Express offers opportunities to share knowledge, elevate your career, and reach your potential. Vision Express values diversity and inclusion as key ingredients to success and fosters a culture of mutual trust to achieve results.
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