Careline Manager
Location:Bolton
Salary:£44,581- £48,876(Grade 6)Pro rata and pending annual pay review
Contract Type:Fixed-term contract (12-months)
Benefits:Hybrid working, generous annual leave, birthday day off and much more
Join our team as Careline Manager
We are looking for a Careline Manager to lead our 24/7 Careline Service, helping customers stay safe, independent and confident in their homes. This role focuses on delivering a high-quality, responsive service while supporting and developing a motivated team.
This is an office-based, part-time role working 18 hours per week. You will work 6-hour shifts on a rotating pattern from Monday to Wednesday, with shifts scheduled between 7am and 10pm as part of a 6-week rota cycle.
Key Responsibilities
1. Lead the day-to-day delivery of a 24/7 Careline Service, ensuring consistent, high-quality support for customers
2. Manage, coach and develop a team, creating a positive, inclusive culture focused on service excellence and continuous improvement
3. Monitor performance using data, reporting and feedback, taking action to improve outcomes and customer experience
4. Ensure services meet all legal, safeguarding and organisational requirements, maintaining high standards at all times
5. Respond effectively to emergency or challenging situations, prio...