Our Client based in the heart of Chester are seeking to add a talented Credit Control Manager to their Roster
Objectives Of The Role
Responsibility for maximising cash collection whilst minimising overdue debt.
Ensure that the team are fully trained, and credit policy & processes are understood and adhered to through coaching and development.
Develop a collaborative working relationship with Operations, to ensure that the provision of goods / services on credit terms is at a level that maximises turnover with minimum risk to the business.
Key Responsibilities
Act as a point of escalation for Credit Control Team Leaders, other direct reports & Operations colleagues
Organise the day-to-day tasks and resources across the team to ensure objectives are met
Provide full management, coaching, support and development to direct reports including regular 1- 2-1s, team meetings and appraisals
Build, maintain and promote constructive and productive relationships with customers and other support teams ensuring professional conduct is maintained
Monitor KPIs to ensure the team is meeting targets and provide additional support as required
Ensure performance of the Credit Control department is monitored and reported on through insightful KPIs
Ensure all processes achieve set SLAs as per compliance and company requirements
Manage timely resolution of disputes & queries
Leverage technology to enhance cash collection and debt recovery procedures within the Credit Control Team
Drive continuous improvement initiatives to enhance Credit Control processes and internal/external customer engagement
Develop a collaborative working relationship with Operations, so that the needs of all departments are balanced, to the benefit of the Business as a whole, ensuring regular debt reviews are performed and issues are escalated as necessary
Deliver regular monitoring of accounts and ledger reviews and organise and attend monthly debt reviews and ensure action points are followed up
Manage credit risk through the completion of credit checks and regular limited company monitoring
Skills And Experience
Minimum of 5 years credit control experience, preferably in a similar environment
Minimum of 3 years experience of leading and managing teams
Recognised relevant qualification (e.g. AAT, CICM) desirable
Strong leadership skills, with the ability to set clear objectives and track team performance
continuous improvement
Strong team management and communication skills evidencing effective negotiation skills
Exceptional relationship building skills with the proven ability to build and maintain effective relationships with internal and external stakeholders
Good IT and systems skills, able to build structured reports, including spreadsheet analysis
Strong experience of end-to-end collections strategy, processes and regulation relating to outstanding debts
Strong organisational and time-management skills
Highly self-motivated and adaptable to change
Able to display and promote a proactive, positive, professional team atmosphere and engage with our values
Working Arrangements
This position is Head office based with the expectation of office working for 5 days per week
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