Salary: £22,000 - 25,000 per year Requirements: We are looking for a bright and ambitious individual who either has a customer service background or previous IT support experience. The ideal candidate will be eager to learn and expand their skills while seeking career progression. Responsibilities: As a 1st Line Support team member, I will task you with the following responsibilities: Answering the helpdesk phone line and managing the helpdesk ticketing system. Addressing general queries and providing assistance to our clients. Investigating issues and resolving them whenever possible. Ensuring that all queries are responded to within established timeframes. Logging bugs and communicating them to the development team for resolution. Performing basic account management, including the registration and cancellation of software licenses, adjusting settings, and providing training. Assisting with the launch of new clients. Collaborating with third-party partners to resolve issues related to API integrations. Technologies: API Support More: We are a leading fintech software company serving the UK and European finance industry, with nearly 20 years of experience and a proven track record of delivering high-quality, reliable software solutions. This is a full-time role that requires on-site attendance, and you will be part of a growing helpdesk team with ample opportunities for career development. If this role interests you, I encourage you to apply! last updated 13 week of 2026