Overview
We are seeking an organised and proactive Business Support Coordinator to provide essential administrative and coordination support across the HMRC West contract, supporting service delivery to HM Revenue & Customs (HMRC). This role plays a key part in ensuring smooth governance, reporting and day-to-day operational administration across a complex multi-site Facilities Management environment. The Business Support Coordinator provides high-quality administrative and coordination support to senior leadership teams, enabling effective decision-making and efficient contract delivery. You will act as a central point of coordination across the contract, supporting the Contract Leadership Team (CLT), Operational Leadership Team (OLT) and Senior Leadership Team (SLT), while maintaining governance standards and high levels of accuracy across documentation and reporting. This role requires strong organisation, discretion and the ability to work across multiple priorities in a fast-paced environment.
Responsibilities
* Provide comprehensive administrative support including diary management, meeting coordination and document formatting.
* Support scheduling and diary management for CLT, Contract Director and Senior Leadership Team members.
* Act as the Kronos Champion, supporting workforce system administration across the contract.
* Manage correspondence, action tracking and follow-ups to completion.
* Plan and coordinate internal and external meetings, video calls and conferences; take minutes and distribute actions where required.
* Prepare reports, presentations and communications to support operational and business performance.
* Act as a first point of contact for clients, employees and senior stakeholders.
* Build effective relationships across Sodexo teams and client groups to enable collaborative working.
* Organise team events, training sessions and onsite catering requirements.
* Maintain office supplies and resources.
* Support reporting and communication processes across management teams and Facilities Managers.
* Provide additional administrative support and ad hoc duties as required.
Qualifications / Skills
* Strong competence in Microsoft Office (Outlook, Word, Excel, PowerPoint, MS Project).
* Ability to manage workload independently and deliver objectives under direction.
* Comfortable working under pressure and to tight deadlines.
* Strong organisational and planning skills with excellent attention to detail.
* Ability to manage multiple priorities simultaneously.
* Excellent written and verbal communication skills.
* Strong interpersonal skills with ability to build effective working relationships.
* Team player with a collaborative and flexible approach.
* Proactive, resilient and calm under pressure.
Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we offer:
Benefits
* Mental health & wellbeing support
* Employee Assistance Programme for personal, legal, and financial advice
* 24/7 virtual GP & lifestyle rewards
* Discounts for you & family
* Financial tools & retirement plan
* Cycle to Work & Paid volunteering day
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