Role Purpose
This position serves as the Product Owner for an enterprise-scale ServiceNow platform offered within a managed services environment. The role leads the strategic vision, productisation, and continuous enhancement of ServiceNow solutions that deliver measurable value to a broad customer base.
The role will sit at the centre of product innovation, AI-led transformation, and service orchestration to ensure delivery of scalable, adaptive, and future-ready services.
Key Responsibilities
• Define and execute the overall ServiceNow product strategy, ensuring alignment with business goals and customer outcomes.
• Lead, mentor, and support the ServiceNow product organisation, driving high performance, skills development, and innovation.
• Oversee end-to-end design, deployment, and lifecycle management of ServiceNow solutions to ensure security, scalability, and operational quality.
Skills and Experience Required
• Demonstrable experience as a Product Owner or Product Leader for enterprise ServiceNow platforms within an MSP or SaaS environment.
• Deep understanding of ServiceNow enterprise modules such as ITSM Pro, ITOM, SecOps, CSM, HR, and Risk, including platform architecture.
• Knowledge of Agentic AI, including autonomous agents, task orchestration, cognitive automation, and decision-making frameworks.
This is a lucrative opportunity to join an industry leading Consultancy firm as they continue their existing transformation.
If this aligns, please apply and we will be in touch!