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Job Title: HR Coordinator
Salary: To £27,500 depending on qualification and experience
Hours: 37 hours per week
Location: Walsall
Who We Are
South Staffordshire Plc, as well as owning two regulated clean water companies (South Staffs and Cambridge Water) is a trusted provider of essential services across regulated industries, delivering specialist engineering, asset management, and compliance services to a wide range of clients, including utility companies, local authorities, and organisations with critical infrastructure.
With approaching 3000 employees across the UK and further afield, our vision is to help create a world where essential services and infrastructure deliver for customers, clients and our planet, underpinned by our professional, trusted, impactful and community focused values. We operate with four key promises to our people: to inform, connect and engage through effective communication; to recognise and reward our people fairly; to provide an inclusive and values-led culture; and to provide opportunities for growth and development.
The Role
As a HR Coordinator with South Staffordshire Plc, you would provide specialist HR support across all business area’s that fall under South Staffordshire Plc umbrella. Handling Tier 1 & 2 services for the wider HR team such as disciplinary & grievance administration, flexible work requests and family friendly workflows.
Critical Performance Objectives
* Be the first point of contact for HR related matters and queries for both management and employees.
* Creating a seamless onboarding experience for successful candidates. From preparing employment contracts to adding new starts to the HRIS.
* Ensuring the effective delivery of our family friendly & flexible working policies. Working closely with managers to process requests and workflows. Overseeing a smooth and effective process to ensure employees, managers & payroll are kept up to date on entitlements and key dates, escalating any concerns to HR Advisors.
* Providing high quality administrative support to HR Advisors with Tier 1 & 2 employee relations issues. Managing letter correspondence, paperwork & note taking for absence management, investigations, grievances and disciplinaries.
* Provide meaningful exit interview data to business areas, helping leaders understand themes behind resignations and suggest opportunities for improving employee retention.
Key Accountabilities / Responsibilities
* To live by the South Staffordshire PLC values of Impactful, Community Focused. Professional and Trusted.
* To ensure adherence with all compliance standards and always operate with integrity
* Ensuring a positive and seamless employee experience by managing employee queries and processes with professionalism and empathy. Investigating and resolving HR issues in collaboration with the HR Advisors, escalating issues where necessary in a timely manner.
* Creating accurate employment contracts for successful candidates and overseeing the overall onboarding experience. Guaranteeing compliance with regards to Right to Work checks as well as querying when terms and conditions offer details are not in line with grading standards.
* Managing family friendly requests from start to finish. Guiding both managers and employees through policies and process, providing appropriate letter correspondence, completing system & payroll updates, and overseeing seamless return to work experiences, escalating any concerns to HR Advisor.
* Managing flexible work requests from start to finish. Guiding both managers and employees through policies and process, providing appropriate letter correspondence and completing system & payroll updates. Passing on any escalations or appeals to HR Advisors.
* Drafting accurate and clear letter correspondence to employees in relation to invites to grievance/investigation/disciplinary meetings, disciplinary outcome letters and absence trigger letters.
* Supporting managers with probation extensions and/or probation fail procedures and paperwork.
* Attending and notetaking in ER cases as required.
* Collect, collate & analyse exit interview data for HR Advisors, to provide meaningful reports that allow leaders to understand opportunities for improvement.
* Maintaining organisational effectiveness with regards to employee paper files, including storage, destruction & archiving. Guaranteeing compliance with regards to GDPR(UK).
* Staying updated on HR best practices, employment law changes, and industry trends to ensure compliance and improve service quality.
* Identifying opportunities for continuous improvement in HR policies, processes and systems to enhance service delivery and efficiency.
* Creating & maintaining people policies and procedures.
* Participating in HR projects and initiatives as required to support strategic objectives.
What You’ll Need
Competencies / Experience / Knowledge
* Attention to Detail
* Knowledge & understanding of employee statutory entitlements
* Process oriented
* Organised and able to follow filing systems
* Microsoft proficiency
* Communication skills – both written & face to face
* Ability to multitask & manage multiple priorities at once
* High level of professionalism and discretion
* Proactive with problem solving
* Positive can-do attitude
Education / Qualifications
* 1-2 years HR experience is preferred
* Achievement of or working towards CIPD L3 or CIPD L5 is advantageous
What You’ll Get In Return
Joining South Staffordshire Plc means becoming part of a team that values and invests in its people. In return for your dedication, you can expect:
* Competitive salary up to £27,500 depending on qualification and experience.
* 25 days holiday plus bank holidays.
* Employer pension contributions.
* Free on-site parking and access to an on-site gym.
* 24/7 GP service.
* Cycle-to-work scheme.
* Employee assistance program via Aviva.
* Discounts at stores and restaurants.
* Excellent career development opportunities, including mentorship from senior leaders.
* Ongoing professional development to enhance your skills and expertise.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Human Resources
* Industries
Utilities
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