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About My Application
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* Location: Slough, Berkshire, United Kingdom
ONNEC Group is a leading independent technology partner and global integrator, with over 30 years of experience and a team of 800+ global experts, specializing in providing end-to-end connectivity solutions that propel organizations everywhere.
From structured cabling to managed services, our end-to-end services provide infrastructure that can be completely relied on. Design. Build. Deploy. Optimize. We offer a complete solution for business connectivity.
We are a rapidly growing organization, and finding and retaining the highest caliber of people is fundamental to our success. We work hard to create a challenging, supportive, and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity, and inclusion in the workplace.
Support Engineer - Workplace Technology Services is a highly visible infrastructure role that requires commitment to providing a high-quality service to meet customer project demand.
This role is required to work a 12-hour, 4 on 4 off shift pattern (Days and nights 7-7).
Your place of work will rotate between two main client sites, one based in Slough, Berkshire and one based in Farringdon, London.
What you’ll be doing as our Support Engineer - Workplace Technology Services:
* Build, rack, and stack network and server hardware in data center halls and co-locations, providing connectivity.
* Perform network hardware break-fix activities, e.g., replacing power supplies, modules, fans, etc.
* Monitor the client’s ticket system and ensure tickets are assigned and completed within SLA.
* Carry out all types of patching/jumpering including voice & data, copper & fiber.
* Perform testing and fault finding on copper and fiber cabling infrastructure (including ISDN line tests) using a variety of modern testers.
* Carry out all types of copper voice and data terminations as required by the ONNEC portfolio of cabling systems.
* Audit and document existing cabling installations.
* Audit and document desktop configuration, including patching and power, for existing and proposed user locations.
* Compile patching schedules as required.
* Utilize cable management software as required for patching planning.
* Provide connectivity support to desktop users.
* Power down and disconnect all desktop equipment, ensuring all identified and labeled correctly for reconnection.
* IMAC-D of all desktop equipment including any peripherals.
* Maintain accurate records of all stock delivered and update as stock is used, advising line manager of any requirements or shortfalls.
* Carry out surveys and update drawings and schedules.
What we’re looking for in our Support Engineer - Workplace Technology Services:
* Experience working in a data center and office environment.
* Experience in an installation, moves, adds, and changes environment (IT hardware deployment).
* Experience in structured cabling installation, fault finding, and testing with Fluke test equipment.
* Good knowledge of structured cabling standards and cable types (FTP, UTP & Optical Fiber).
* Self-starter, organized, detail-oriented, and ability to work independently as well as part of a team.
* Prioritization skills and multitasking ability.
* Ability to work under pressure.
* Knowledge of asset management systems.
* Knowledge of ticketing systems.
* An understanding of complex change management and service delivery processes.
* Ability to lead/supervise shift activities.
If you feel you have the required skills and experience, click apply now to be considered as our Support Engineer - Workplace Technology Services – we’d love to hear from you!
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