Description
Role Purpose
Are you ready to take the lead in creating unforgettable experiences? As the Venue Manager, you will be at the heart of our operations, steering your team to deliver exceptional guest experiences while driving brand growth and profitability.
Your role will involve closely monitoring key metrics such as P&L, guest NPS, and feedback, ensuring that both your venue and team are primed for success. While a personal license is preferred, what truly matters is your bar managerial experience and passion for hospitality.
This is a hands-on, guest-facing role, allowing you to spend most of your time engaging with guests. Please note that this position will require late nights and weekends, especially during our exciting Butlins Live Music Weekenders!
General Duties & Key Accountabilities
* Oversee the day-to-day operations of your venue, ensuring a consistent and high-quality guest experience.
* Capture and analyze guest feedback to identify trends and explore improvement opportunities.
* Monitor P&L and payroll, taking proactive measures to mitigate risks.
* Prepare accurate rotas three weeks in advance and ensure the system is updated correctly.
* Inspire your team to take ownership of departmental goals by breaking them down into measurable objectives.
* Champion Butlin’s Values and Leadership Behaviours in all aspects of your work.
* Build strong relationships across the resort and with central support teams.
* Utilize exit interviews to enhance team retention and address feedback effectively.
* Manage all aspects of the employee lifecycle, from onboarding to performance management.
Key Knowledge, Experience & Qualifications
* Proven experience leading a venue in an F&B or Retail environment.
* Strong customer-facing skills, adept at handling queries and complaints.
* Good commercial acumen and experience managing rotas based on guest volumes.
* Ability to work with multi-skilled teams to meet guest demands.
* Demonstrated success in leading teams, including:
o Performance management
o Coaching and training
o Setting standards and role modeling
o Problem-solving and providing constructive feedback
* Excellent communication skills at all levels.
* Able to manage multiple priorities and adapt quickly to changing requirements.
About Butlin's
At Butlin’s, we’re all about fun, excitement, and adventure! For over 80 years, we’ve been delighting guests with non-stop action family breaks and epic adult-only Big Weekenders.
Our culture is one of the best things about working here! We strive to provide our guests with an Altogether More Entertaining and Fun Break, driven by our three core values. If you want to create smiles, get stuck in, and genuinely care for your team, this could be the perfect fit for you.
Join us at this exciting time and be part of something truly special at Butlin’s!