We are looking for a Technical Plumbing and Drainage Manager to provide high-level expertise in plumbing and drainage and to support field engineers, supervisors, coordinators, and account managers.
This role serves as a central technical authority within the business, providing practical guidance, troubleshooting support, technical assurance, and forward‑looking job planning to ensure works are completed safely, efficiently, and to the highest standard.
This is an office‑based technical leadership and support role. It does not involve full direct line management of field operatives.
Role Overview
The Technical Manager will:
* Provide real‑time technical advice to engineers in the field
* Support complex diagnostics and problem‑solving
* Review and prepare upcoming works to ensure the correct equipment, labour, and methodology are in place
* Conduct post‑job technical reviews to ensure quality and accuracy
* Work closely with Supervisors to support training and development planning
* Provide technical reassurance and explanation to clients where required
* Support continuous technical improvement across the business
* Be required to attend or support staff meetings relating to absence, conduct, or capability, where appropriate, to ensure continuity of management cover
Key Responsibilities
1. Technical Support & Live Problem Solving
* Act as the primary technical escalation point for complex plumbing and drainage queries
* Provide remote troubleshooting support to engineers during live jobs
* Assist in identifying root causes of recurring issues
* Advise on best‑practice repair methods and first‑time‑fix solutions
* Provide clear, practical guidance under time‑sensitive conditions
* As part of the management team, the Technical Manager will participate in an out‑of‑hours on‑call Rota, providing telephone support and technical guidance when required.
2. Forward Job Planning & Technical Preparation
* Review upcoming and complex jobs in advance to ensure work is technically viable and properly scoped
* Confirm appropriate equipment, materials, access requirements, and specialist resources are identified ahead of attendance
* Work with coordinators and supervisors to reduce avoidable return visits
* Identify potential risks or technical challenges before works commence
3. Post‑Job Technical Review & Quality Assurance
* Review completed works to ensure adequate supporting evidence is recorded (including photographs and documentation)
* Validate technical recommendations made by engineers
* Identify patterns in repeat visits, misdiagnosis, or incomplete reporting
* Work closely with Supervisors to address recurring technical issues
* Provide feedback to support improvement in reporting quality and technical accuracy
4. Collaboration with Supervisors – Training & Development
* Work alongside Field Supervisors to identify technical skill gaps within the workforce
* Contribute to structured training plans and development pathways
* Participate in induction processes, particularly the technical onboarding of new engineers
* Support the creation of technical guidance materials and best‑practice documentation
* Provide subject matter expertise for group training sessions where required
5. Health & Safety Responsibilities
* Provide technical guidance to ensure work complies with relevant health and safety regulations and industry standards
* Identify technical practices that may pose safety risks and recommend corrective action
* Support safe systems of work from a technical perspective
* Contribute to risk assessment processes relating to specialist or complex works
* Assist in reviewing technical incidents where engineering practice is a contributing factor
6. Client & Stakeholder Communication
* Speak directly with clients when necessary to explain technical findings, recommendations, and solutions
* Provide clear, professional explanations of complex plumbing and drainage issues
* Support account managers in resolving technically sensitive complaints or queries
* Represent the company’s technical expertise in a confident and solution‑focused manner
7. Technical Research & Development
* Stay up to date with innovations, regulations, and best practices within the plumbing and drainage sector
* Evaluate new equipment, materials, and methods before business implementation
* Provide technical input on supplier selection and product suitability
* Support continuous improvement initiatives across the business
Experience & Qualifications
* Extensive technical experience in the plumbing and drainage industry (ideally 10+ years)
* Strong diagnostic and fault‑finding capability
* Experience supporting or mentoring engineers in a technical capacity
* Experience working within an office‑based or administrative environment
* In‑depth knowledge of drainage systems, plumbing installations, and reactive repair works
* Knowledge of relevant UK regulations and industry standards
* Proficient in MS Office and digital job management systems
Key Skills & Attributes
* Advanced problem‑solving ability
* Strong forward‑planning and analytical skills
* High attention to detail in reviewing documentation and completed works
* Clear and confident communicator (technical and non‑technical audiences)
* Strong technical credibility within the industry
* Professional and commercially aware when dealing with clients
Why Join Us:
* Competitive industry salaries
* Company‑paid Health Cash Plan covering everyday health costs such as dental, optical, physio treatments and more
* All tools, equipment, uniform, and company vehicles provided (for business use)
* Ongoing training and development to further your leadership skills
* Clear career progression in a fast‑growing national company
* Financial Incentives scheme
* Increased holiday entitlement after 5 years
* Supportive and positive team environment
Other Information
Job Types: Full‑time, Permanent
Advertised Pay: £40,000.00‑£45,000.00 per year
* Health & wellbeing programme (including discounts on gym memberships, retail and many more)
* An annual car allowance of £5,208.00
License/Certification:
* CSCS (preferred)
* Driving Licence (required)
Work Location: Office‑based with occasional site visits
Job Type: Full‑time
* Company pension
* Free parking
Experience:
* Extensive technical experience in the industry: 10 years (preferred)
* Diagnostic and fault‑finding capability: 3 years (preferred)
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