Trust Housing Association has an exciting opportunity for a Solutions Team Specialist to join our team. This role offers the benefits of hybrid working and is based at our office in Wishaw. The successful candidate will be required to work from the office a minimum of 3 days per week. You will join us on a temporary full-time contract until 31st March 2026 and in return you will receive a competitive salary of £ 30,169- £32,608 per annum. Could you be the voice of Trust, to our customers providing reassurance and solutions to their queries and requests by delivering outstanding customer experience across a range of services including rents and allocations? Are you able to deliver exceptional customer service whilst finding solutions by using your knowledge, operational expertise, and enthusiasm? In return for your enthusiasm and commitment, we will offer you: - Competitive salary between £30,169- £32,608 per annum Contracted 35 hours per week Temporary contract running until 31st March 2026 Generous Holiday Entitlement Flexi time and blended working* Access to paid training A choice of pension scheme with employer contributions The Solutions Team Specialist role: You will provide support to members of the Customer Experience Team and help the organisation deliver a service which provides the best outcomes for both customers and the business. Solutions Team Specialist Skills and Experience: You must have good verbal, written, and interpersonal communication skills with the ability to deliver a variety of administrative duties and demands, as well as being highly organised and able to work in a structured way. You should be a great listener who can develop strong relationships with our customers by ensuring we do what we say we will. Could this be you? If you think you are a good fit for the role and our team is a good fit for you, we would love to hear from you. Closing Date: 12 noon, Wednesday 4th June 2025. Interviews will likely take place on Wednesday 11th June 2025. Trust operates a blended/hybrid working approach and you will have the opportunity to work flexibly from both a remote location (‘home') and your contractual workplace ('office') should you choose to do so. The base for this role is our office in Wishaw and you will be required to work a minimum of 3 days per week from the office as the business requires. We can only accept candidates residing in the UK who already have the right to work documents. All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence. Unfortunately, we are unable to offer sponsorships for international applicants, or candidates currently working in the UK on a sponsored visa as we are unable to assist with renewal upon expiry. Trust Housing Association is a national housing, support and care provider, offering a range of accommodation and support services. Primarily serving older people in our communities we also provide housing for families and individuals. We have over 4000 households across the length and breadth of Scotland, from the Highlands and Islands all the way down to the Borders. Trust is an Investor in People Platinum accredited employer, and a great place to work. We are an equal opportunities employer and welcome applications from all sections of the community. Trust Housing Association is a Registered Scottish Charity - SC009086 ADZN1_UKTJ