Do you have Customer Service experience within Logistics or Freight industry?
Our client is seeking a dedicated and detail-oriented Customer Service Freight Coordinator to join their busy same-day courier team. As a key liaison between their clients, carriers, and internal departments, you will play a crucial role in ensuring the smooth and efficient movement of goods from origin to destination.
As a Customer Service Advisor, you will be required to:
* Serve as the primary point of contact for clients, addressing their freight requirements and enquiries in a professional and timely manner.
* Coordinate the scheduling, routing, and tracking of shipments to ensure on-time delivery and customer satisfaction.
* Collaborate with carriers and internal teams to secure vehicles and negotiate rates, while also optimising routes to minimize costs and transit times.
* Maintain accurate and up-to-date shipment records, ensuring compliance with all documentation requirements.
* Troubleshoot and resolve any issues that arise during the transport process, including delays, damages, and other disruptions.
* Provide clients with regular updates on the status of their shipments and address any concerns or questions.
* Assist in the development and maintenance of strong relationships with carriers to ensure reliable service.
* Proactively identify opportunities for process improvements and operational efficiencies within the freight coordination process.
* Uphold high standards of customer service, ensuring that all interactions reflect positively on the company's brand and reputation.
The ideal candidate will have:
* Proven experience in customer service roles, preferably within the logistics or transportation industry but not essential.
* Strong communication and interpersonal skills, with the ability to build rapport and effectively communicate with clients, carriers, and colleagues.
* Proficient in using SaaS and other relevant software.
* Excellent organisational skills and attention to detail to manage multiple shipments and priorities simultaneously.
* Problem-solving mindset with the ability to make quick decisions under pressure.
* Adaptability to work in a fast-paced and dynamic environment
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