Reactive Planner
Location: Addlestone, KT15 3NB
Hours of work: 40 per week
Contract Type: Permanent
We are looking for a Reactive Planner to coordinate reactive and planned maintenance activity across a busy facilities environment. This role focuses on managing work orders, supporting engineering teams, and ensuring customer requests are handled accurately and efficiently within contractual requirements.
Key Responsibilities
* Coordinate reactive and PMC tasks received from internal teams and customers
* Receive, progress, and update work orders through the CAFM system
* Raise purchase orders and manage the approval process for subcontracted work
* Arrange quotations, scheduling, and site attendance with subcontractors
* Manage task queues, including prioritisation and triage of works
* Monitor completion, documentation, and compliance uploads
* Liaise daily with engineering teams on workload and availability
* Complete goods receipt processes and support financial accuracy
* Prepare and circulate reports as required
Qualifications
* Experience in a customer service, contact centre, or administrative environment
* Confidence handling calls, emails, and customer enquiries
* Strong organisation skills with the ability to plan and prioritise tasks
* Clear communication skills, both written and verbal
* Ability to work collaboratively within a team environment
* Competence using Microsoft Office applications
* Attention to detail when managing data, systems, and documentation
* GCSE-level education or an equivalent relevant qualification
Equity, Diversity and Inclusion
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. ISS is a diverse and inclusive employer and is proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant. ISS is a Disability Confident Committed (Level 2) employer supporting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
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