Job Description
Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.
Are you an IT Graduate ready to take your first step into the world of technology?
We’re working with a forward-thinking organisation in Bury St Edmunds who looking for a motivated IT Graduate to join their team. This is an excellent opportunity to build a career in IT Support and Infrastructure, gaining hands-on experience while learning from experienced professionals.
If you’re curious, proactive, and eager to develop your skills, this role will give you the foundation you need to grow.
You’ll join a supportive IT team where you’ll be exposed to a wide range of technologies and real-world challenges. From day one, you’ll be learning, contributing, and developing your technical and professional skills.
This role is ideal for someone who wants to progress into areas such as Infrastructure Engineering, Systems Administration, or Cloud Technologies over time.
What You’ll Be Doing
* Providing 1st line IT support to internal users
* Troubleshooting hardware, software, and basic network issues
* Supporting users with systems such as Microsoft 365 and Windows environments
* Assisting with user account management (e.g. Active Directory)
* Setting up laptops, desktops, and mobile devices
* Logging and tracking support tickets, ensuring timely resolution
* Learning from senior team members and getting involved in projects
* Supporting system upgrades, maintenance, and improvements
What they are looking for
* A degree in IT, Computer Science, or a related field (or equivalent experience)
* A genuine passion for technology and a desire to build a career in IT
* Basic understanding of IT concepts (e.g. networking, operating systems, hardware)
* Strong problem-solving skills and a willingness to learn
* Good communication skills and a friendly, approachable manner
* A proactive attitude and strong work ethic
Nice to Have (Not Essential)
* Exposure to Windows OS, Microsoft 365, or Active Directory
* Basic networking knowledge (IP, DNS, DHCP)
* Any internships, placements, or personal IT projects
What You’ll Get in Return
* Structured training and ongoing development
* Hands-on experience across IT Support and Infrastructure
* Mentorship from experienced IT professionals
* Clear progression opportunities within the business
* A supportive and collaborative working environment
Start your IT career the right way!...
If you’re looking for a role where you can learn, grow, and build a long-term future in IT, we’d love to hear from you. Please do contact Matt at Agilis Search who will be delighted to discuss this further. xsngvjr
We look forward to your application!