The Belfry Hotel &
Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites,
several restaurants and bars, events and meetings spaces, a leisure club and
spa. Our three golf courses, including The Brabazon, are recognised as world-class,
and home to this year’s Betfred British Masters. Whether you're drawn to our
iconic golf courses, the serenity of the spa, the excitement of guest services,
or our behind-the-scenes operations, there's a place for you in our vibrant
team.
We are writing a new and
exciting chapter in the history of The Belfry. A major expansion and renovation
project has begun at our resort, due for completion in Autumn 2025. With a
substantial investment in excess of £80 million, we are enriching our resort
including the addition of a new event space, The Masters Suite, 149 extra
bedrooms, a state-of-the-art leisure club, and much more.
We believe in taking care of our team
just as much as we do our guests. That's why we were named in the 2024
Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best
Employer. So, join us on our journey as we unveil a new and unparalleled
resort.
Salary
The on target earning
potential for this role is £12.49 - £13.10 hourly rate, compromising of a base
hourly rate of £11.60 - £12.21 plus a qualified estimate of £0.89 gratuities
per hour
Leisure
The Leisure team at The Belfry maintains a welcoming
space for guests to stay active, offering personalised training sessions and a
variety of fitness classes. With a focus on creating a motivating environment,
team members inspire guests to achieve their wellness goals. The Belfry is
famous for its 'Fire and Ice' experience, providing a refreshing sensory
journey alternating between hot and cold therapies. In 2025 the resort will be
home to a new Leisure Club with a large pool and family-friendly slide, swim
lane, and indoor and outdoor hot tubs. With extensive gym space, four studios,
and a large multipurpose sports area, the new Leisure Club will offer members
and guests an unrivalled fitness experience.
About the role
This role is for 24 hours and 3 days out of 7
As the Membership Advisor, you will deal with all leisure membership
enquiries and upsell the leisure facilities with prospective new
members and sign them up to a new way of life. Providing high standards of
service that reflects the individual needs of our members and prospective
members, explaining the extensive features and benefits of joining our Leisure
Club. You will maximise leisure memberships through effective selling
techniques and providing information as required.
You will also be responsible
for:
* Hitting targets for new membership sales.
* Achieving budgeted and forecasted revenue for appropriate
revenue lines.
* Reaching the required scores on club 59 monthly audit.
* Being the primary contact for all memberships and associated
administration
* All relevant reporting information daily.
* Following up on any lead and progress to membership status
* To
liaise closely with the Leisure Club Team and colleagues in order to sell the
product and experience effectively.
* To
deal with complaints/ problems politely and make every effort to resolve
these.
* To
be commercial ‘savvy’ and aware of all promotional activates to ensure they are
correctly implemented and to support centrally driven promotional activity.
* To
meet all sales targets and carry out effective sales tours selling all benefits
of our club. Further, add value to overall hotel performance through teamwork.
About You
The Ideal candidate will have experience in sales
and Leisure.
You will also be:
* A confident communicator at all levels
* Methodical
- accurate & ability to work on own initiative, with outstanding attention
to detail.
* Computer
literate.
* Sales
focused and enthusiastic, with excellent customer service skills.
* Flexible
and capable of working well within a team.
Belfry Benefits
Learning & Development
We inspire and develop our team through on-the-job coaching &
mentoring, in-house training and provide access to our online learning
platform, The Belfry Campus. We offer apprenticeships in a host of subjects
delivering nationally recognised qualifications to help advance careers, and
our LEAD development programme empowers and inspires our teams to grow from
Team Member through to Executive roles. We aim to promote internally where
possible, nurture ambition and ensure all our team looking to progress have
development plans in place, to support you to achieve your potential.
Wellness
We prioritise your wellbeing with discounted gym memberships and
wellness programmes for personal growth. Partnering with The Burnt Chef
Project, we offer mental health support and access to funded counselling. Our
healthcare schemes include life assurance, 24-hour GP services, and health
cash-plans, while our Menopause Support programme provides tailored assistance.
With Wagestream access, you can easily track earnings, manage savings, and
access wages on your terms, promoting financial wellness. Our Cycle2Work scheme
supports sustainable travel for environmental and team wellbeing.
Showing our appreciation
We appreciate our team with our annual Belfry Awards, long service
recognition, and extra holidays for loyalty and team events. Enjoy discounts at
our resort's restaurants, bars, spa, and golf, for you and your friends &
family. Access to Perkbox provides discounts & vouchers for everyday use
plus on the spot rewards for your hard work. We provide free parking, a
subsidised taxi service, and complimentary meals during shifts.
Making a difference
We are committed to sustainability and are proud of
our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning
550 acres in the Midlands, prioritises giving back to our local community and
protecting wildlife. We integrate ESG into everything we do, from charity
initiatives, raising over £20,000 last year, to golf course maintenance. We
track charitable work at personal, departmental, and resort-wide levels to
showcase our community contributions.
Our Values
Working here is more than ‘just a job’: we are a
community that values each individual’s contribution and growth, whilst
supporting each other’s success - regardless of department or role. Our Belfry
Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver
Every Day – aren't just words; they're the foundation of our culture and the
essence of who we are.
If you're seeking a place where you can contribute, grow,
and have a lasting impact – then the Belfry Hotel & Resort is the place for
you.