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Are you a detail-oriented professional passionate about delivering exceptional customer service? Ready to take the next step in your career in a modern, supportive workplace where your development really matters? Join Zenith as a Finance Support Administrator within our Consumer division.
Our Consumer Division deliver a fully digital car leasing experience, supporting customers from their initial enquiry through to new vehicle orders, servicing, and repairs. As a Finance Support Administrator, you'll be a part of our Finance Team who support our consumer division with finance-related activities. You'll support every step of the customer journey, handling essential finance activities, making sure direct debits run smoothly, billing is accurate, and any in-contract changes are processed quickly and compliantly.
You'll manage a variety of admin tasks, from setting up initial payments and dealing with refunds, to supporting credit control and end-of-contract processes. This is a dynamic, hands-on role where every day brings variety.
What You'll Be Doing
* Processing daily and monthly direct debit transactions
* Raising and inputting invoices and credit note requests
* Handling refunds and producing Early Termination invoices
* Managing contract amendments in our Fleetware system (such as payment details, account holder changes, mileage updates, terminations)
* Managing workload and shared queues to ensure tasks are completed within agreed SLAs
* Assisting with account escalations to third-party agencies for repossessions or debt recovery
* Resolving financial crimes requests within strict 48-hour deadlines
* Ensuring full compliance with key legislation: Data Protection Act, Consumer Credit Act, FCA, Money Laundering Act, and related regulations
Why Zenith?
A Workplace That Invests in You - At Zenith, our people are our greatest asset. We're committed to your ongoing development, and offer structured training, clear progression pathways, and individual support through our MyGPS personal development framework.
An Inclusive Culture - We celebrate individuality, champion diversity, and create space for every voice to be heard. With award-winning equality initiatives, six diversity networks, regular events, and flexible working options, you can truly bring your whole self to work.
Be Part of Something Bigger - Our customer-first philosophy sets us apart, and you'll be empowered to play a key part in a team that values fresh ideas and continuous improvement.
What You'll Bring
We're looking for people who are:
* Detail-driven and highly organised, able to juggle multiple priorities
* Confident working to short deadlines and managing high volumes of administrative tasks
* Motivated, adaptable, and quick to learn
* Finance knowledge is a plus, but not essential
If that sounds like you, we'd love to hear from you!
What's in it For You?
* Salary of £25,530.05 per annum
* 24 days annual leave & 1 day for your birthday, with the option to buy more
* Health & wellbeing: Private Medical Cover, Life Insurance, Critical Illness Cover, Dental and Health Cash Plans, Funded HRT Treatment, and more.
* Financial Benefits: Tech Scheme, Car Sacrifice Scheme, Cycle to Work Scheme, Season Ticket Loans, breakdown cover
* Career Development: Opportunities for professional growth and access to our MyGPS personal development framework.
* Perks at Work – save money on everyday essentials with access to a shopping discounts site
* Support for your wellbeing – onsite GP & Masseuse, Employee Assistance Programme, Pensions advice, Funded HRT Treatment, and Mental Health First Aiders
* Agile Working: Flexible working arrangements to suit you, with free parking onsite.
* Social Activities: Sports and social clubs, company activities, and team events.
* Inclusive Culture: colleague-led equality groups and be part of a company committed to equality, diversity, and inclusion.
Sound Like The Right Opportunity For You? Apply Now!
When you join Zenith, you're becoming part of a team that's driving innovation, sustainability, and success. We are proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from people who want to be part of a business that's shaping the future of vehicle mobility, delivering for customers, and making a difference for the environment and society.
#zenmed
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Finance and Sales
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