Community Experience Coordinator Applications close: 9am 12th January 2026 (We will screen as applications come in and reserve the right to close this campaign early if the right candidate has been found) Interview date: Week Commencing 12th January 2026 Preferred Start date: ASAP Location: Across our schools sites (see below for role and location breakdown) Hours: Roles var y from 15 to 32 hours per week. Weekday Hours between 16:30-23:00, Weekend Hours between 7:00-23:00 (see below for role and location breakdown) Salary: £15 per hour (£29,250 per annum equivalent). Contract Type: Permanent, Flexible About us School Space aims to create thriving schools at the centre of thriving communities. We do this by partnering with schools across the UK to hire out their spaces in the evenings and weekends to a range of community groups. The income generated is used by our partner schools to improve educational outcomes and facilities for their students, in addition to building a stronger connection with the surrounding community. Our culture Since we were founded as a social enterprise by two school students in 2011, we've grown to become a tight knit team of around 30 people who are united by a goal of changing the education sector for the better. We also have a fabulous remote team of over 200 Community Connectors who work at our partner schools in the evenings and weekends. You will become part of a team who have generated over £8 million for schools, taken part in prestigious programs by top names such as Techstars d Goldman Sachs, and been recognised as one of Escape the City’s 100 best organisations to escape to, finalists in the UK’s best Social Enterprise award, and winners of Digital Agenda’s Impact Tech award. From working directly with the founders, to regular training days, daily stand-ups and socials, we encourage all team members to contribute to our culture and aim to develop every team member at School Space. We are a fast paced work place with a friendly atmosphere - working at School Space will expose you to many new learning opportunities and a chance to have a say in the growth and development of a company striving to create a big impact. Our core values are Transparency, Positivity, Initiative, Community, Passion and Learning - and if selected to interview with us we will be assessing whether you evidence these. Why does this role exist? Our operation covers 65 schools (and growing), 200 incredible part-time Community Connectors (the amazing people who open and close our schools) and thousands of events annually. The Community Experience Coordinator role exists to provide School Space’s customers, both community users and schools, with an outstanding experience. You will meet our customers where they are at, on our school sites, and be responsible for addressing their issues, sharing important updates, managing booking changes through our online systems and supporting our team of Community Connectors to ensure they are providing an excellent experience also. Your work supports School Space’s operational standards, income generation via community lettings, and the overall safety and satisfaction of customers using the site. Key Responsibilities: Site Operations & Security ● Opening, securing, and locking down school sites in line with procedures. ● Maintaining safe, clean, and suitable spaces for all lettings activity. ● Supporting our customers during their bookings to answer any queries, whilst ensuring they are complying with our Terms and Conditions Customer Experience & Communications ● Being the face of School Space during lettings on site, supporting customers on site during your shifts ● Handing online customers queries that have been escalated by Community Connectors or have been sent through by customers at schools within your cluster ● Resolving customer issues through email or phone communications, including, meeting them on site if needed ● Responding to customer breaches of T&Cs, ensuring clear communication and agreed outcomes ● Managing booking amendments, confirming changes, discussing options where needed, and creating new bookings, especially during exam periods where busy spaces may become unavailable Community Connector & Scheduling Support ● Providing phone and chat support to Community Connectors across all of our schools through our On Call line to help them address live issues during your shifts ● Supporting staff scheduling including checking rotas meet requirements and ensuring shift cover is in place Requirements to succeed in the role: ● Strong communication skills — able to speak confidently with customers, adapt tone, and provide clear, timely updates. ● Reliability and responsibility, particularly when handling site security and out-of-hours operations. ● Confidence in problem-solving, especially when managing last-minute changes or customer movements. ● Good organisational ability to manage bookings, follow processes, and keep systems updated ● Calm and professional approach when handling complaints, breaches, or customer concerns. ● Flexibility to work variable hours across multiple school sites. ● A customer-focused mindset, with a commitment to creating positive experiences for all community users. ● Tech Proficiency to allow you to use our systems effectively and confidently ● Ability to work independently while knowing when to escalate issues How will you know it’s going brilliantly? ● You’ll be able to give quick, confident, and well-informed answers to questions about your schools — whether they relate to the site itself, the Community Connector team, or your customers. ● Customers across your sites will recognise you as a reliable, solutions-focused problem solver. ● Schools will experience minimal disruption from lettings activity because T&Cs are consistently upheld and all spaces are left clean, tidy, and ready for use. ● The schedule for your sites is correct and gaps are filled well in advance ● Community Connectors who need on-call support will receive calm, clear guidance that helps them reach an effective resolution. Geographic Clusters and Example Work Schedules: Each role covers a cluster of schools within a specific geographic area. Clusters and weekly hours are subject to change with School Space’s portfolio of schools, and the role will require travel to all sites. Cluster 7 – North of London / Home Counties Future Academies Watford – WD25 7HW The Grange Academy – WD23 3AA Barclay Academy – SG1 3RB Amersham School – HP7 9HH The Highcrest Academy – HP13 7NQ Mount Grace School – EN6 1EZ Avg. Weekly Hours: 15.5 Cluster 8 – Regional / Outlying The Bishop’s Stortford High School – CM23 4SH Guilsborough Academy – NN6 8QE Malcolm Arnold Academy – NN2 6JW Southfield School – NN15 6HE Langtree School – RG8 0RA Greyfriars Catholic School – OX4 3DR King’s School Hove – BN3 8BN Winton Community Academy – SP10 2PS Fairfield High School – BS7 9NL The Wren School — RG30 2BB. Borden Grammar School –ME10 4DB. Hamstead Hall Academy — B20 1HL. Avg. Weekly Hours: 22 School Space Safeguarding Statement: School Space believes that no child or vulnerable person should ever have to experience abuse of any kind. School Space is committed to the safeguarding of children and recognises that as an organisation we have a responsibility to ensure all our staff members are trained and supported to recognise safeguarding concerns and that we promote safeguarding best practice. We aim to foster an understanding in each of our team members of their safeguarding responsibilities, whilst putting in place procedures to support everyone who uses a school space to safeguard children's wellbeing and protect them from harm. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have any questions about the role you are also welcome to contact us on team@school-space.org