Job Summary
An exciting opportunity has arisen for an Assistant Directorate Co-ordinator to support the operational delivery of Head & Neck Services. Working closely with the Directorate Manager, Group Manager and clinical teams, you will support the management of clinics, theatres, waiting lists and RTT performance, ensuring services are delivered efficiently and patients are seen in line with national and Trust targets.
Key Responsibilities
* Supporting day-to-day management of clinics and theatre activity
* Monitoring RTT pathways, waiting lists and DNA rates
* Managing clinic templates and capacity using EPR and ERS
* Supporting rota coordination and medical staffing records
* Producing performance reports and activity data
* Handling sensitive enquiries professionally and empathetically
* Deputising for the Directorate Manager when required
About You
You will have NHS experience within a patient access or directorate environment, strong organisational skills, and the ability to work under pressure. A good working knowledge of EPR, excellent communication skills, and a commitment to patient confidentiality are essential.
About Us
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are delighted that we have been rated as ‘Good’ by CQC and have achieved numerous awards, including The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
Details
* Date posted: 05 February 2026
* Pay scheme: Agenda for change
* Band: Band 5
* Salary: Depending on experience
* Contract: Permanent
* Working pattern: Full-time
* Reference number: 225-DIV1-7729736
* Job locations: The Royal Wolverhampton NHS Trust, Wednesfield Road, Wolverhampton, WV10 0QP
Job Description
To assist with the management, development and delivery of an effective patient and customer focused service for all stakeholders. This includes all outpatient areas, treatment areas in-patient and day case service provisions across the Head and Neck Service. To assist the Group Manager and Directorate Manager across a range of duties as required. To assist with the responsibility for certain delegated activities outside the Health Records remit. To assist with the monitoring of the Directorates waiting lists. To assist with the monitoring of the performance of the Government/Trust targets. To assist with clinic templates, liaising directly with the Consultants, and Medical Staff on the Trusts CareFlow (EPR). To keep robust records of annual leave and sickness records for the medical team.
Person Specification
Essential
* GCSE English Language and Maths
* Educated to Degree level or able to demonstrate equivalent work experience and applied knowledge
* OCRII/III Typing/Word Processing OR Significant experience of managing RTT waiting times via Patient Administration System
* 2 years of operational experience managing a team of which 1 year is at managerial-level experience
* Experience/knowledge of leading re‑design or change management initiatives
Desirable
* Experience of conducting negotiations with others in the organisation
* Experience of undertaking service planning taking into account allocated budget, manpower, equipment, and organisational factors
* Ability to use problem solving skills for highly complex situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offences Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer Details
The Royal Wolverhampton NHS Trust
Wednesfield Road
Wolverhampton
WV10 0QP
Website: https://www.royalwolverhampton.nhs.uk/
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