People & Culture Manager
Contract: Government, Healthcare & Education (P&C)
Location: Stoke (or Midlands / North West based)
Hours of work: 37.5 hrs/week
Contract type: Permanent
We are seeking a People & Culture Manager to provide practical, expert guidance on people practices across the organisation, acting as a trusted advisor to leaders and managers. The role plays a key part in resolving employee relations matters, supporting organisational change, and ensuring people-related decisions align with organisational values, policies and UK employment legislation.
Additional Information
Travel is required, with visits to client sites 2–3 days per week.
A full driving licence is required due to the travel requirements of the role.
Key Responsibilities
* Advise, coach and support management teams on all People & Culture matters.
* Lead employee relations case management, including grievances, disciplinaries, investigations and hearings.
* Support organisational restructures, service remodelling and TUPE activity in collaboration with relevant CoEs.
* Engage and liaise with trade unions where required, working alongside the ER Centre of Excellence.
* Provide policy and procedure guidance to managers to ensure compliance and minimise organisational risk.
* Implement and embed centrally led People & Culture initiatives and annual cycle activities.
* Collaborate with Centres of Excellence to deliver people solutions through structured project and change management.
* Maintain a visible and regular on-site presence across client locations.
Professional and Personal Competencies/Qualifications
* Proven experience managing a broad portfolio of People & Culture activities, including employee relations, change management and policy development.
* Strong, up-to-date knowledge of UK employment legislation and its practical application.
* Experience supporting organisational change, including restructures and TUPE transfers, with effective union engagement.
* Skilled in handling complex ER issues and facilitating constructive, outcome-focused conversations.
* Experience designing, implementing and embedding People & Culture initiatives aligned to business strategy.
* Confident providing clear, pragmatic and commercially balanced advice to managers and employees.
* Strong coaching capability, supporting performance improvement and professional development.
* Demonstrable ability to build trusted, productive relationships across all levels of the organisation.
* Clear and confident communicator, able to manage sensitive and complex situations with credibility.
* Degree-educated, CIPD qualified, or qualified by experience.
Equality, Diversity & Inclusion
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. ISS is proud to be a diverse and inclusive employer.
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