Greetings! Adroit people is hiring.
Title : Desk side Support.
Location : Dundee Scotland, UK.
Employment type : Contract
Work type : Onsite.
Key Skills : SCCM - Client troubleshooting
Windows OS/ Application troubleshooting
JD :
Technical Requirements
* · Phone support experience necessary.
* · Technical Service desk or technical call center experience is necessary.
* · Disciplined, systematic problem solving skills required.
* · Windows Operating systems
* · Clients: Windows XP, Windows 10
* · Servers: Windows 2008/2012/2016
* · Knowledge of Active Directory
* · ITSM ticketing tools such as Service now, Remedy, HP Service Center, Peregrine Service Center
* · Remote desktop connectivity applications like Team Viewer, SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
* · MS Office Suite MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
* · Internet browsers (e.g. Explorer, Chrome, Firefox),
* · VPN and remote dial-in users
* · Support for laptop, desktops, and printers all models
* · PDA and blackberry support
* · Others: Adobe Acrobat and other common desktop applications like WinZip, etc