Formby Hall Golf Resort and Spa has an exciting opportunity for a Reservations Co-Ordinator to join our Sales Team reporting directly to our Revenue Manager.
Who are we?
Formby Hall Golf Resort & Spa is a leading luxury destination in the North West of England. Set in 200 acres of lush green landscape, we offer the perfect escape for those wanting a relaxing spa break, be it as a member, day visitor or residential guest.
What’s the role?
The role is heavily dependent on strong interpersonal and conversation skills as you will be the first point of contact for guests booking overnight stays. The post holder will display excellent customer service with a flair for sales and converting enquiries into bookings.
Key Responsibilities Include
* To take reservations for the whole resort efficiently and effectively using the in-house reservations system.
* To have a thorough understanding and comprehensive knowledge of all hotel rates and special offers which are communicated through direct customers, tour operators and corporate clients.
* To have a thorough knowledge of different bedrooms on offer to allow you to maximise yield and sales
* Ensure that all enquiries and correspondence are followed up within the specified time.
* To have a thorough knowledge of procedures and promotions which you would use in customer conversations.
* Ensure effective team working and communication with other departments, especially reception and housekeeping.
* Ability to maximise revenue at every opportunity.
What You’ll Need…
The role is fast paced, and we need you to have confident communication skills and an easy ability to establish rapport with colleagues.
You will need to be organised in your work and able to work to specific deadlines
You must have a passion for delivering great customer service
You must have a highly professional telephone manner and excellent communication skills
You must have intermediate computer proficiency
The Perks
* Company Discount
* Generous recommend a friend scheme.
* Access to discounts and freebies through a huge range of retailers and service providers via our online benefits portal.
* Access to a 24/7 Employee Assistance Program.
* Discounts on the hotel food & beverage.
* Recognition incentives.
* Team Member Events
* Complimentary meal on duty in the Team Member canteen.
* Free parking for cars, mopeds, scooters and bicycles
EQUAL OPPORTUNITIES
We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.
RIGHT TO WORK
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. #J-18808-Ljbffr