Company Description
Hotel Indigo London Paddington is a boutique hotel combining contemporary comfort with the charm of West London. Conveniently located near Paddington Station and Hyde Park, it offers stylish rooms, modern amenities, and a truly local experience.
The hotel is owned and operated by London Town Groupand proudly franchised under the global brand of IHG Hotels & Resorts, ensuring both independent character and world-class standards.
Role Description
This full-time role seeks a friendly, professional, and service-oriented Front Desk Receptionist to become a valued member of the team. In this role, you will play a key part in creating memorable experiences for the guests.
Key responsibilities
Greeting and directing guests with a friendly and personalised approach
Answering phone calls, managing bookings, and handling clerical duties
Assisting with guest inquiries and always ensuring exceptional customer service
Maintaining a neat, welcoming, and organised reception area
Handling and resolving guest matters in a professional manner.
Liaising with our Corporate Head Office where required
Engaging with the Hotel Indigo brand, promoting brand values including good knowledge about the local area.
Opera PMS experience, but not essential.
What we are looking for:
Strong communication and customer service skills
A team player with excellent attention to detail
Previous front desk or hospitality experience is a plus, but not essential full training provided.
Flexibility to work shifts, including weekends and holidays.
What We Offer:
Attractive salary and comprehensive benefits package
Opportunities for career development within the hotel group
Exclusive staff discounts and perks
A welcoming, supportive, and collaborative team environment
If you are excited to contribute your skills to a dedicated and enthusiastic team focused on delivering outstanding hospitality, we cant wait to hear from you!
At Hotel Indigo London Paddington, everyone is welcome. We are dedicated to fostering an inclusive and diverse workplace and strongly encourage applicants from all backgrounds, identities, and experiences to join our team.
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