About the role
As a business administration apprentice, you will be enrolled on the PETA Level 3 Business Administration course. Whilst undertaking this apprenticeship you will gain a wealth of knowledge and skills undertaking a key role within your company. You'll work closely with Account Managers and Business Development Managers to ensure seamless service, accurate order processing, and timely communication. Your role will be key in driving customer satisfaction and supporting our sales goals.
Job Responsibilities
* Manage a portfolio of customer accounts and identify growth opportunities
* Prepare and follow up on quotes, ensuring accurate lead times and pricing
* Load and progress orders in SAP, maintaining data accuracy and delivery timelines
* Handle customer calls, emails, and chatbot interactions with professionalism
* Coordinate service calls and returns, ensuring timely resolutions
* Support documentation needs and manage the shared sales inbox
* Build strong client relationships and contribute to team collaboration
* Gather and act on customer feedback to improve service delivery
What You'll Bring
* Understanding of Microsoft 365 or SAP, HubSpot, and BI tools
* Strong communication and organisational skills
* A proactive, solution-oriented mindset with a passion for customer care
* Ability to multitask, prioritise, and thrive under pressure
* A positive, team-focused attitude
Why Join TWG?
* Be part of a supportive and forward-thinking team
* Opportunities for growth and development
* Access to a wide range of employee benefits via Salary Extras
* Make a real impact on customer satisfaction and business success
Job Types: Fixed term contract, Apprenticeship
Contract length: 15 months
Pay: £14,000.00-£16,500.00 per year
Benefits:
* Additional leave
* Cycle to work scheme
* Enhanced maternity leave
* Enhanced paternity leave
* Free parking
* Private medical insurance
* Profit sharing
* Referral programme
Work Location: In person