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Customer Service Specialist, Northampton
Client: Zachary Daniels
Location: Northampton, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 1
Posted: 25.05.2025
Expiry Date: 09.07.2025
Job Description:
Hybrid Customer Service Specialist | Northampton | £28,800 - £32,000 + Benefits
(Initially 5 days onsite until probation completion; post-probation: 2 days remote, 3 days office)
Shifts: 8am-5pm and 10am-7pm | 1 in 4 Saturdays (with a weekday off in lieu)
Are you someone who sees every customer conversation as an opportunity to make a real difference? Do you thrive in fast-paced environments where empathy, clarity, and thoughtful problem-solving are at the core of what you do?
We're looking for a Customer Service Specialist to join a dynamic and passionate team. This role involves handling complex customer concerns, providing resolution and reassurance when it matters most.
Responsibilities:
* Support individuals through challenging queries, including financial disputes, ombudsman cases, and escalations.
* Turn difficult moments into positive outcomes through investigation, communication, and care.
* Handle escalated cases with ownership, compassion, and accuracy.
* Understand issues deeply, including why they matter.
* Provide fair, empathetic resolutions, building trust.
* Collaborate with internal teams (legal, logistics, finance).
* Represent the business professionally externally.
* Document cases thoroughly for learning and improvement.
* Identify recurring themes and contribute to system enhancements.
Requirements:
* Ability to connect with people and understand their concerns.
* Calmness under pressure, especially in emotional situations.
* Excellent written and verbal communication skills.
* Good judgment balancing customer needs and business interests.
* Experience in customer-facing or complaints handling roles (retail, hospitality, etc. a plus).
* Confidence with CRM tools and case management technology.
* Problem-solving mindset, always seeking improvement.
This team is tight-knit, supportive, and committed to providing exceptional customer experiences. Join a fast-growing, customer-first business that values initiative, ideas, and career growth in a supportive environment.
If you believe in delivering not just solutions but exceptional experiences, we want to hear from you. Apply today!
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