East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) is a well-respected and award-winning membership, representation, and business support organization dedicated to enhancing businesses and communities across the three cities and three counties. With over 4,100 members and working with 12,000 businesses annually, it is recognized as the voice of the region's business community.
Job Title: Key Account Executive
Salary: £45,000 per annum
Location: Chesterfield, Derby, Leicester, or Nottingham with agile working; additional travel required
Contract: Permanent, full-time (35 hours per week)
Purpose of the Role
Are you an experienced relationship manager? Do you excel at developing and growing memberships? Are you driven to achieve high standards in all business activities? If so, you could be our next team member.
As a Key Account Executive, you will ensure that Chamber members receive exceptional value from their membership. Your role will involve managing a portfolio of key accounts, aligning their goals with the Chamber’s objectives to deliver an outstanding customer experience. Building, maintaining, and strengthening business relationships, ensuring high levels of engagement, satisfaction, and retention are essential components of this role.
Key Responsibilities
1. Build, maintain, and strengthen relationships with key accounts to ensure high engagement, satisfaction, and retention.
2. Work closely with senior stakeholders within key accounts to align Chamber products and services with their business goals, maximizing mutual long-term value.
3. Implement strategic plans to foster account growth.
4. Collaborate with the membership and marketing teams to ensure seamless account delivery and an enhanced member experience.
5. Monitor key account performance, track engagement levels, and provide insights to inform strategic decision-making.
Ideal Candidate Profile
* Proven experience in membership, customer success, business development, or relationship management roles.
* Strong desire for innovation and ability to develop and gain agreement on value-adding business solutions.
* Experience working with diverse businesses at various levels.
* Excellent professional communication skills, both written and verbal.
* Proficiency with CRM software.
What We Offer
* 25 days holiday plus bank holidays (pro-rata for part-time).
* 8% non-contributory pension scheme.
* Wellbeing support, including access to Westfield Health plan, Mental Health First Aiders, self-help toolkits, discounts, and more.
* Your birthday off, plus additional leave after 5 and 10 years of service.
* Life assurance (death in service support scheme) for beneficiaries.
* Dress for the day policy and agile working practices (role dependent).
* Two CSR days annually for volunteering activities.
* Access to tax-free childcare and Bike2Work schemes.
* Special leave for bereavement, compassionate reasons, and dependents.
* Learning and development opportunities.
* Flexibility for unpaid leave, paid study leave, and military-related leave.
* Recognition schemes, including 'Our Stars'.
* Tax-free 45p per mile for business travel (up to 10,000 miles/year).
Application Process
If you are enthusiastic about this opportunity and believe you can contribute significantly, we want to hear from you. Please visit the East Midlands Chamber's job vacancies website. Applications via this platform are not accepted for compliance reasons.
The closing date for applications is 10 am on 29 May 2025.
Company Statement
East Midlands Chamber is an equal opportunities employer and a Disability Confident Leader. We encourage all qualified individuals to apply regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sex, or sexual orientation. Applicants must have current eligibility to work in the UK and disclose any unspent convictions or cautions, as well as director disqualifications in their cover letter. Please inform us of any reasonable adjustments needed during the recruitment process. We are committed to talent retention and may prioritize internal applicants.
Proud member of the Disability Confident scheme
A Disability Confident employer will generally offer an interview to applicants with a disability who meet the minimum job criteria. For more details, visit Disability Confident.
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