Front of House Manager The Opportunity We are seeking an experienced and professional Front of House Manager to lead our reception and guest services team. This is a key leadership role responsible for ensuring the smooth day-to-day operation of the Front of House department while delivering exceptional guest experiences at every stage of the customer journey.
The successful candidate will be passionate about hospitality, highly organised and confident managing a busy reception environment. You will lead by example, support and develop the team, and ensure the highest standards of service, presentation and operational efficiency are maintained at all times.
Key Responsibilities Lead and manage the Front of House team, ensuring excellent guest service standards are consistently delivered.
Oversee all reception operations including guest check-in/check-out, reservations, room allocations and billing procedures.
Act as the main point of contact for guest enquiries, feedback and complaints, resolving issues professionally and efficiently.
Ensure effective communication between reception, housekeeping, maintenance and other hotel departments.
Monitor staffing levels, rota planning and team performance to ensure smooth daily operations.
Train, support and motivate team members, encouraging a positive and professional working environment.
Maintain accurate records, reporting and compliance with company procedures and data protection standards.
Handle financial transactions, cash management and reconciliation procedures with accuracy and integrity.
Ensure reception and public areas are maintained to a high standard of cleanliness and presentation.
Support revenue opportunities through effective room management, upselling and guest engagement.
Ensure health & safety procedures and hospitality standards are followed at all times.
Person Specification Previous experience in a Front of House supervisory or management role within hospitality or hotels is essential.
Strong leadership and team management skills with the ability to motivate and develop staff.
Excellent communication and interpersonal skills with a professional and approachable manner.
Highly organised with the ability to prioritise tasks and work effectively under pressure.
Confident using property management systems, booking platforms and Microsoft Office.
Strong problem-solving skills and the ability to handle guest concerns calmly and efficiently.
Financial awareness and experience handling payments, cash procedures and reporting.
Flexible approach to working hours including evenings, weekends and bank holidays.
Passionate about delivering exceptional customer service and creating positive guest experiences.
What We Offer Employee discounts on accommodation, food and drink.
Friends and family benefits.
Access to wellbeing support programmes.
Monthly gratuities and employee recognition schemes.
Opportunities for training, development and career progression.
Company pension scheme.
Long service awards.
Meals on shift.
Uniform provided.
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