Account Executive
Location: Stoke-on-Trent
Duration: Temporary Ongoing
Hours: Hybrid working pattern: Monday–Thursday, 9:00am–5:00pm or 8:00am–4:00pm, with 2 days in the office and 2 days working from home
Salary: £26,000 per annum
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The role:
We’re currently recruiting for an experienced Account Executive to join a busy and fast-paced team in Stoke-on-Trent
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Main duties:
* Provide day-to-day support to clients, consistently delivering high levels of customer service
* Build and maintain strong relationships with external clients and internal stakeholders
* Support senior account management in understanding client requirements and translating them into clear objectives and timelines
* Liaise with clients to identify required locations or define criteria for selecting operational sites
* Work collaboratively with coordination and field teams to ensure all briefing documentation and supporting materials are accurate, completed on time, and enable efficient delivery
* Monitor job acceptance and completion rates, escalating any shortfalls where necessary
* Manage and respond to communications across multiple channels, escalating recurring issues appropriately
* Carry out regular quality checks on submitted field data to ensure accuracy and consistency
* Produce basic reports using internal systems to demonstrate delivery against client objectives
* Provide relevant information to support accurate and timely invoicing processes
Identify opportunities for process improvement and support implementation where required
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About you:
* Ability to assess client requirements and develop appropriate, timely responses
* Confident communicating with senior stakeholders across both retail and supplier environments
* Proactive and solutions-focused mindset, with a strong drive to deliver high-quality work within deadlines
* Ability to identify gaps or weaknesses in proposals and recommend alternative approaches
* Clear and concise communication skills, both written and verbal
* Ability to build trust, rapport, and long-term professional relationships both internally and externally
* Competent user of Microsoft Excel, PowerPoint, and Teams
Interested? Call Esme on 01782 712230 or email esmeskpir.co.uk
INDCOM