This is an exciting opportunity for an individual who thrives in a fast‑paced environment and enjoys problem‑solving, decision‑making, and driving process improvements.
Reporting to the Intervention and Hire Monitoring Team Leader, the Interventions Claims Handler is responsible for managing a portfolio of third‑party intervention claims, including third‑party property damage, mobility, and personal injury.
You will play a key role in proactively contacting all non‑fault claimants and successfully converting them to our services, helping to control indemnity spend while delivering an excellent customer experience.
Role: Claims Handler (Interventions)
Location: Liverpool
Working hours: 37.5 hours a week. Monday to Friday 9:00am to 5:30pm
Salary: £27512 to £38732 plus up to £5000 performance related bonus per annum, once established within your role.
What you will be doing
* Contacting all potential claimants in a timely manner, accurately assessing their needs and offer our services in respect of repairs, hire and injury, where applicable
* Utilising services of our supplier network wherever possible on appropriate claims and ensuring instructions are clear
* Ensuring potentially fraudulent claims are identified and appropriately referred
* Application of accurate reserving
* Ensuring accurate notes are added and updated on our system
* Ensuring effective communication to policyholders and claimants
* Effective use of diary to minimise claims lifecycle and indemnity spend
* Applying thorough knowledge of risks associated with the use of market claims service providers to influence claimants into accepting the benefits of our intervention services
* Expertly assessing policy indemnity & liability
* Identification of fraud indicators
* Application of reserving philosophy
* Be proficient in the use and application of intelligence systems
* Ability to interrogate expert reports to ensure the most economical settlement of the claim
What we’re looking for
* Motor Claims experience is essential*
* Proven experience in a claims environment or within a role with transferrable skills
* Persuasive, strong and confident communicator (verbally & written)
* Ability to fact find and analyse information to result in accurate decision making
* Ability to use own initiative to explore all options to achieve the best outcome for the business
* Motivated self‑starter
* Ability to work as part of a team & achieve results together
* Strong customer service skills
* PC literate with excellent administration and processing skills
* Cert CII qualified or working towards, or sound experience in a claims or sales environment
Benefits
* A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
* 24/7 mental health support & free counselling available
* Grow with us: Through career fairs, leadership programs, and learning on the go!
* Flexible benefits, including early access to salary via our internal platform
* Hybrid working options to support work‑life balance and individual needs
* Recognition awards, social events & more
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