✍️ Technical Author / Writer - Okta & Entra Security
📍 Location: Portsmouth (2 days per week onsite)
🕒 Type: Contract
🗓️ Start Date: ASAP
🔧 Key Responsibilities
1. Create, update, and review Okta and Entra documentation across multiple SaaS applications.
2. Develop and maintain:
* Knowledge Articles (KAs) - for Okta, Entra, and Service Desk
* Service Overviews (SOs)
* Technical Run Manuals (TRMs)
* Technical Recovery Action Plans (TRAPs)
3. Ensure documentation meets organisational standards for accuracy and accessibility.
4. Support ServiceNow operations by analysing and submitting documentation-related requests.
5. Validate and manage Okta User Groups, and assist with creating Entra User Groups where required.
6. Collaborate with security, service desk, and engineering teams to maintain up-to-date information.
🎯 Skills & Experience
7. Proven experience as a Technical Author / Technical Writer within IT or cybersecurity environments.
8. Strong understanding of Okta, Microsoft Entra, and identity management solutions.
9. Familiarity with ServiceNow workflows and documentation management.
10. Excellent attention to detail and ability to convey complex technical information clearly.
11. Strong communication and collaboration skills, with experience working in cross-functional teams.
Reference
CR/130595_1762510079
Date
7 Nov 2025