Join to apply for the Service Improvement Manager - Cleaning role at Aneurin Bevan University Health Board.
We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants can apply in Welsh or English. If you need any documents in a larger font or another format, please contact the recruiting manager or the Aneurin Bevan University Health Board recruitment team at 01495 745805 or via email abb.vacancyrequests@wales.nhs.uk.
If you are successful at interview for this post you will receive a conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time.
Job Overview
We are seeking a dynamic and experienced Service Improvement Manager – Cleaning to lead strategic improvements across our Facilities Directorate. This role supports delivery of high-quality, cost-effective cleaning services aligned with national standards and Infection Prevention and Control (IPAC) guidance.
Responsibilities
* Lead and manage cleaning service improvement and modernisation projects across the Health Board.
* Develop and implement policies, cleaning schedules, and service standardisation across multiple sites.
* Analyse performance data from systems such as Synbiotix, Oracle, and Finance BI to identify improvement opportunities.
* Present findings and recommendations to divisional and operational management teams.
* Manage the environmental cleanliness audit function, including budget oversight and team leadership.
* Collaborate with IPAC, procurement, finance, and external partners to deliver service enhancements.
* Support divisional complaints processes and contribute to operational meetings.
* Drive technological improvements in cleaning administration and reporting systems.
* Formulate business cases and service level agreements for existing new initiatives.
* Represent the division at internal and external meetings and support change management processes.
Qualifications
* Qualified to degree level or equivalent experience in senior administrative role.
* Postgraduate diploma level training or experience in management or project management.
* Evidence of continuing professional development.
* Experience of project management, modernisation or remodelling of services.
* Knowledge of data protection and confidentiality issues.
* Experience and knowledge of complaints management.
Desirable
* ECDL qualification.
* PRINCE project management qualification.
* Experience of financial planning and monitoring.
* Welsh language skills.
Benefits & Working Conditions
Aneurin Bevan University Health Board offers flexible working, a supportive work environment, occupational health support, and a Wellbeing Centre of Excellence. The role is a full-time position. Travel between sites may be required.
Seniority level
Mid-Senior level
Employment type
Full time
Job function
Business Development and Sales
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