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Our client, a well-established leader in the manufacturing sector, is seeking a Sales Administrator to join their team in Aylesford, Kent. This is an exciting opportunity to be part of a company that is driving innovation and growth in the industry.
As a Sales Administrator, you will play a crucial role in providing exceptional customer service and ensuring the smooth processing of customer orders. You will be the key point of contact for customers, handling enquiries, providing accurate quotations, and managing orders from initial request through to completion.
Responsibilities
1. Handle customer enquiries, establish requirements, and provide accurate quotations within company timescales.
2. Plan customer orders, ensuring specifications and timescales are clearly communicated to both production and the customer.
3. Generate necessary manufacturing paperwork, including works orders, route cards, and despatch sheets.
4. Track customer orders through to completion, ensuring timely processing and invoicing.
5. Arrange and manage customer deliveries, providing cover to other relevant departments as needed.
Requirements
1. 1-2 years experience in an administrative role, preferably within the manufacturing/engineering industry.
2. Excellent communication skills, with experience in phone-based customer interaction.
3. Proven track record of delivering high-quality customer service.
4. Proficiency in Microsoft Office packages, particularly Word and Excel.
5. Ability to work accurately under pressure and prioritise workload effectively.
6. Strong attention to detail.
Hours for this role are Monday to Friday 8.30 am-5 pm (with some flexibility on this for the right person).
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