JOB DESCRIPTION
Job
Title: Tour Guide and Ticket Desk
Reporting To: Management
Team
Job Type: Part-time, weekends and school holidays
Outline of job
Kents Cavern, is
an award-winning tourist attraction and renowned prehistoric site situated in
Torquay, Devon. We are currently
looking for a new tour guide to join our dynamic and friendly team here at
Kents Cavern.
As part of the job as a Kents
Cavern Tour Guide you will be required to familiarise yourself with the
information associated with the cave and our health and safety procedures. This role is principally concerned with
entertaining and leading visitors of all ages on guided tours around the cave
system. However, outside of the caves you are expected to undertake retail shop
operations, ticketing and other customer service-related operations. Additionally,
you are expected to undertake site cleaning and maintenance duties, as directed.
You will also be expected to keep the children’s activity area and woodlands
safe and clean.
Excellent interpersonal and customer service skills, a smart appearance and a
confident approach to dealing with the public are essential.
You will be required to wear
uniform that is provided.
PLEASE NOTE: Minimum age for this job role is 18 and above.
Outline of Duties
The following list is an
outline of duties required from the role.
Guiding
·
(4 to 6) 45
minutes presentations around the cave per day.
·
Carrying out
daily safety checks around site.
·
Sweeping the
paths and patio areas.
·
Litter-picking
the site and car park.
·
Maintaining the
cleanliness of toilet facilities.
·
Maintaining and
clearing site bins and wastage.
Ticketing & Retail
Operations
·
General front of
house reception duties.
·
Welcoming and
directing visitors.
·
Responsible
for stock control, shop displays and cleanliness of the retail space.
Follow opening and closing procedures.
·
Answering
the telephone and providing callers with information about the attraction.
Health and
safety
The company
has a clear health and safety policy and this must be followed at all times.
Checklists and procedures assist in the delivery of this policy and must be
completed thoroughly. Full training will be given.
Other
Duties
The above list
is not designed to be exhaustive, and you may be asked to assist in other areas
as required by the business and subject to the necessary training being given.
We pride ourselves on the team spirit which operates not only within
departments, but also between departments and a good candidate will be prepared
to step in and help in any department where they can see a need.
Hours
The role requires the
candidate to be able to work daytime and evening shifts on any day of the
week. Peak visitors occur at weekends
and during holiday periods. Leave is not permitted over bank holiday weekends
and during school holidays. Any existing holiday commitments should be noted on
your application form and we will take these into consideration when
determining your suitability for the role.
Key Dates
Application Deadline: Friday
3rd October
Interviews: To take place on Tuesday 7th and Wednesday 8th
October
Applicants must be available for training in the week
commencing Monday 13th or Monday 20th October
If you haven’t received an invite to interview by Saturday
4th October, unfortunately you have not been successful.