Customer Service Executive (9-Month Maternity Cover)
£30,000 | Longfield, Hybrid | Fixed-Term Contract
Are you an experienced customer service professional with strong organisational skills and a passion for building lasting client relationships? We’re looking for a Customer Service Executive to join a forward-thinking business in Longfield, Kent, on a 9-month maternity cover contract.
Key Responsibilities
Deliver excellent customer service, handling queries and orders with professionalism and empathy
Act as the main point of contact for a group of customers, building trusted and long-term relationships
Support fleet contracts by coordinating with clients, internal teams, and third parties to ensure smooth delivery
Process orders, customer returns, and special instructions accurately and efficiently
Provide administrative and technical support, including arranging fittings and preparing quotes or documentation for the sales team
Maintain accurate records on company systems (CRM) to ensure data integrity
Build product knowledge and stay informed about market developments to offer the best solutions for customers
Proactively resolve challenges and manage customer expectations effectively
About You
Minimum of 3 years’ customer service experience, ideally involving order processing or contract support
Business-to-business experience is essential
Strong communication skills, both verbal and written
Excellent organisational skills and attention to detail
Confident using systems and processes
Proactive, adaptable, and calm under pressure
What’s on Offer
Salary: £30,000 per annum (pro rata)
Contract: 9-month maternity cover (fixed term)
Hybrid working: 3 days in the office, 2 days from home
Hours: Monday – Friday, 8:30am – 5:00pm
Supportive, collaborative culture with opportunities to learn and contribute