Salary: £80,000 - 80,000 per year Requirements: We are looking for a Solution Architect with a passion for designing modern, scalable, cloud-native business services. We need experience delivering architecture in major transformation environments. We need strong knowledge of enterprise IT and cloud-native operating models. We need experience across modern technology stacks and integration patterns. We need proven experience implementing CRM solutions and integrating with wider business systems. We need the ability to produce detailed architectural designs, artefacts, and governance documentation. We need the ability to balance cost, quality, and timeliness in design decisions. We need excellent communication skills and the ability to translate complex concepts clearly. We need someone who can work collaboratively with senior stakeholders, programme teams, vendors, and technical specialists. We need someone who can self-start, mentor others, and design with both people and technology in mind. Responsibilities: We will have you own the design of critical business services and the architectural artefacts supporting our digital advice journey. We will have you lead the development and maintenance of our Charity Design Catalogue, ensuring strong design governance. We will have you support downstream solution, integration, and testing activities. We will have you guide programme-level decisions and provide architectural authority on key solutions. We will have you support RFP processes and ensure proposed solutions align with our architectural viewpoints. We will have you help shape and govern our architectural landscape through detailed designs and standards. We will have you contribute to governance forums and design assurance meetings. We will have you collaborate with colleagues across Digital and Change Services to maintain architectural integrity and strategic alignment. We will have you work with cloud partners and vendors to influence and oversee solution designs. We will have you author and maintain architectural principles, policies, standards, and rules. We will have you support the ongoing maintenance of our Application Portfolio. We will have you help mature our architecture discipline as part of our wider digital transformation. Technologies: Architect Cloud CRM Support More: We are StepChange, and we are embarking on a major digital transformation as part of our new 5-year strategy. We are redesigning our technology landscape and building modern, integrated services that will support our future. This newly created Solution Architect role will play a central part in strengthening governance, maturing our architecture discipline, and ensuring our digital advice journey is built on a strong foundation. You will work closely with senior stakeholders, programme teams, vendors, and colleagues across Digital and Change Services, contributing to a collaborative and transformation-focused environment. We are committed to equality, diversity, and inclusion, and we want our workforce to reflect the clients we support. We welcome applications from people of all backgrounds and life experiences, and we will support reasonable adjustments throughout our recruitment process so everyone can perform at their best. last updated 21 week of 2026