<div><h3>Job Overview</h3><p>Job ID: 18361 | Location: Manchester | Region: North West | Closing Date: 24-Jun-2026 | Post Type: Permanent | Employment: Full Time / Part Time / Job Share (Flexible Working)</p><h3>About the Role</h3><p>As a Bailiff in HM Courts & Tribunals Service (HMCTS), you will be on the front line supporting individuals at challenging points in their lives. Your duties include:</p><ul><li>Visiting people in homes and businesses to explain court orders and available options.</li><li>Providing empathy, non‑judgmental support, and resolving matters effectively.</li><li>Managing your workload, planning visits, and adapting to changing circumstances.</li><li>Executing bailiff duties safely, using PPE and court case‑management systems.</li></ul><h3>Key Responsibilities</h3><ul><li>Conduct bailiff visits, ensuring clear communication of orders and options.</li><li>Apply effective decision‑making and quality service management behaviours.</li><li>Adhere to health and safety standards, including PPE usage.</li><li>Log visits and actions accurately using HMCTS systems.</li><li>Remain adaptable and maintain professional conduct in emotionally charged situations.</li></ul><h3>Qualifications & Requirements</h3><ul><li>Excellent customer service and communication skills, both written and verbal.</li><li>Ability to assess circumstances swiftly and lead confidently in demanding situations.</li><li>Adaptability to varied and flexible working days.</li><li>Right to work in the UK, valid UK or EU driving licence, and access to a personal vehicle (lease car option after probation).</li><li>Familiarity with IT and willingness to receive training on court case‑management systems.</li><li>Commitment to confidentiality and adherence to the civil service conduct code.</li></ul><h3>Working Arrangements & Hours</h3><p>Standard full‑time hours are 37 per week. The role supports part‑time, flexible and job‑share arrangements (minimum 30 hours per week). Hybrid working is available where business needs permit, with a minimum of 60 % of time in the office.</p><h3>Benefits</h3><ul><li>Annual leave: 25 days on appointment, 30 days after five years of service.</li><li>Leave purchase/sale scheme up to 3 days per year.</li><li>Public holiday pay plus one privilege day.</li><li>Pro‑rated leave for part‑time and job‑share posts.</li><li>Choice of civil service pension schemes.</li><li>Extensive training and development opportunities.</li><li>Access to employee networks, family‑friendly policies and flexible benefits.</li><li>Paid parental leave (paternity, adoption, maternity), free annual eye tests for screen users.</li></ul><h3>Diversity & Inclusion</h3><p>HMCTS is a Disability‑Confident employer and commits to providing reasonable adjustments and support for all applicants. The Civil Service promotes diversity and inclusion throughout recruitment.</p></div>