Overview
At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You’ll have opportunities to learn and lead in a forward‑thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally. Come make an impact every day at Zebra.
What We’re Looking For
The Senior Manager of Operational Excellence is responsible for leading initiatives to improve operational efficiency and enhance productivity within the organization. This role requires strategic thinking, a strong foundation in process improvement methodologies, process engineering, metrics management, data analysis, and the ability to manage and collaborate with cross‑functional teams. The Senior Manager will plan, staff, organize, direct, and control projects to achieve continuous improvement goals, while fostering a culture of innovation and accountability.
Essential Duties and Responsibilities
- Support the development and execution of the operational excellence strategy, aligning initiatives with organizational goals.
- Identify key process improvement areas and contribute to the implementation roadmap.
- Assess current operational processes to identify opportunities for enhancement.
- Utilize Lean Six Sigma and other methodologies to optimize workflows, reduce inefficiencies, and improve productivity.
- Establish plans to improve and/or develop processes.
- Lead plans to gather, process, and interpret data, and provide meaningful insights and recommendations to improve business operations.
- Implement change management strategies to facilitate the adoption of process improvements; engage stakeholders, communicate effectively, and provide necessary training and support.
- Develop, track, and analyze performance operational metrics and KPIs to measure operational efficiency; provide insights and data‑driven recommendations to support decision‑making processes.
- Orchestrate cross‑functionally the creation and implementation of operational metrics reflecting process performance.
- Work closely with leaders and teams across departments to ensure alignment of operational excellence initiatives with departmental objectives.
- Promote teamwork and collaboration to achieve shared goals.
- Manage and mentor a team of operational excellence professionals; provide guidance, performance feedback, and development opportunities.
- Advocate for a culture of continuous improvement throughout the organization; develop and deliver training sessions and workshops to encourage employee engagement.
Job Requirements
- Minimum Education: Bachelor’s degree required; Master’s degree is preferred.
- Minimum Work Experience: 6+ years.
- Technical Skills: Strong knowledge of Lean Six Sigma methodologies and tools.
- Management Experience: Proven ability to manage teams and drive change initiatives.
- Analytical Skills: Excellent problem‑solving skills with the ability to utilize data and metrics for informed decision‑making.
- Communication Skills: Exceptional interpersonal and communication abilities to influence and collaborate with stakeholders at various levels.
- Project Management: Strong project management skills, with the ability to prioritize and manage multiple initiatives simultaneously.
- Continuous Improvement Certifications: LSS Blackbelt or Master Blackbelt certification required.
- Incentive Compensation: Additional performance‑based annual cash incentive target 15% of base pay.
