Customer Success Associate
Manchester (Hybrid, up to 2 days WFH)
up to £30k, dependent on experience (OTE £35k uncapped).
Street Group is one of the fastest-growing PropTech companies in the UK. We want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement, to improve the industry for everybody by elevating UK Estate Agencies through world-class technology.
If you join us, youll be helping to improve the property industry for everyone. As a Customer Success Associate youll be ensuring our customers are getting the most out of our award-winning prospecting tool, Spectre. Youre a real self-starter, a great communicator, and a confident and talented problem-solver, who isnt afraid of going above and beyond for our customers.
This is a fast-paced role where no two days are ever the same - on any given day, you could be onboarding new clients to Spectre, troubleshooting their queries, or providing best practice guidance. Youll also work closely with other teams across the business, giving feedback on product development and technical issues, and supporting launches of new product features.
If you love autonomy, are naturally curious, and want to have a genuine impact within a rapidly growing company, we think youd fit right in!
A bit about you
You have a background in Customer Success or Account Management
You are passionate about providing an exceptional customer experience and building lasting relationships
You have excellent written and verbal communication skills (fluency in written and spoken English)
Youre a resilient, motivated self-starter who works well independently and is excited by the opportunity to help scale a business during a high-growth phase
Youre highly organised with exceptional attention to detail
Youre tech-savvy and comfortable working with a range of modern tools and systems
Heres what you can expect to be working on as an L2 Customer Success Associate at Street Group
Supporting our clients to achieve great results with Spectre; from on-boarding new customers to proactively ensuring existing clients are getting the most out of the system through strategy calls and and training sessions
Implementing creative solutions to proactively resolve potential issues for customers
Provide exceptional technical support via phone and email to Spectre clients
Ensuring feedback flows from Customer Success to the relevant business and product teams
Collaborating with the sales and technology team members to design and implement new product features that reflect the voice of our customers
Up-selling additional products to existing clients
Research has shown that women tend to rule themselves out of applying for jobs unless they meet 100% of the requirements. If you fall into that category and are about to rule yourself out based on the above criteria; please consider applying anyway. Wed love to see your application!
Who are Street Group?
Were an award-winning PropTech business based in Manchester, founded in 2015 by brother and sister duo, Tom & Heather Staff. Most of us have personal experience of how painful moving can be, and Tom and Heather saw an opportunity to change this: utilising technology, as well as our incredibly talented team, to improve the industry for everyone.
Our products form a powerful duo, working harmoniously together to transform an agents job. From securing more leads and winning new instructions to streamlining business operations and growing market share, our products are supercharging 1,000s of agencies across the UK.
Back in 2015, our co-Founder, Tom Staff, spent his evenings building Spectre v1.0. Hed seen first-hand an opportunity to automate the very manual process of winning new business for estate agents. Spectre is now our multi award-winning, instruction generation tool, generating an average return on investment for them of over 3000%.
Why join Street Group?
Hybrid-working - you can work from home 2 days per week
Guilt-Free R&R - £1000 towards a holiday after your first year with the team (well even cover the tax!)
Joining a culture that supports your development and encourages growth
£500 yearly L&D budget for your career development
Your birthday on us - we pay, you stay away
Give something back - 2 paid days volunteering on us
Enhanced maternity, paternity & adoption pay
Mental health & well-being support via Health Assured
Regular well-being initiatives
Public transport season ticket loans
Paid menopause leave
Holiday buying scheme
Joining a new team in an exciting business with huge ambition
Be a part of something bigger - everyone in our team is passionate about improving the entire property industry! Its a huge goal, but it motivates us to do better every single day
A chance to work on cutting-edge technology
Comfortable, relaxed office space - office dogs welcome!
Fully stocked fridge and beers (or an alternative) on us every Friday afternoon
Company and team off-sites, events and happy hours
Cycle to work scheme
Electric car salary sacrifice scheme
Feel good about sustainability - were a climate-positive company!
Salary
Up to £30,000, dependent on experience (OTE £35,000 uncapped). However, sometimes the perfect person is far more or less experienced than we anticipated. In these situations, planned ranges go out the window. If you think that might be the case, please apply and just let us know.
We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified.
Interview Process
3 stages = Introductory call with one of our Talent team > Hiring Manager Interview with our Head of CS and Senior CSM > Final interview with our VP of CS and Senior CSM.
We want to make our interviews as inclusive as possible, so if you need any adjustments making or if theres anything you think we should be aware of during the interview process, please do let us know.
Compensation Range: £27K - £30K