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Are you someone who?
Do you enjoy speaking with people on the phone? Are you naturally inquisitive, open to challenges, and able to simplify ways of working?
If so, this role within the Group Income Protection Claims team could be for you!
A Bit About The Job
We are expanding our team of experienced Case Managers within our Group Income Protection Claims Team. Our purpose is to support a portfolio of customers, helping their absent employees in their time of need. The support you will provide may be pre-absence, during absence, during return to work, or throughout longer-term or permanent absences, and may include telephony support, arranging treatment, assessing claims, or all of the above.
Many of the absences you manage will be complex, sensitive, and require high levels of empathy. You will be supporting individuals undergoing treatment, financial difficulties, and sometimes life-changing circumstances. You will need excellent interpersonal skills, the ability to make and communicate clear decisions compassionately, and to recognize the terms of the contract.
You will own a portfolio of claims, working with stakeholders to ensure continuity of care and wellbeing for both Employers and Employees. You will collaborate with a team of peers to ensure the best outcomes using a multidisciplinary approach including rehabilitation, motivational interviewing, case management, claims assessment, and relationship management.
Initially, the first 6 months will be 100% office-based to provide the best start with training. This may vary and could be extended.
Skills And Experience We're Looking For
* Proven experience in customer-facing roles within an office environment
* Successfully managing relationships with customers or suppliers
* Excellent telephony skills
* Sound judgment and decision-making skills; able to explain reasoning and negotiate effectively
* Good planning, negotiation, and organizational/time management skills
What You'll Get For This Role
* Starting salary circa £27,000 (depending on location, skills, experience, and qualifications)
* Bonus opportunity - 6% of annual salary, performance-dependent
* Generous pension scheme - Aviva contributes up to 14%
* 25 days holiday plus bank holidays, with options to buy or sell up to 5 days
* Up to 40% discount on Aviva products and other retailer discounts
* Up to £1,200 of free Aviva shares per year through our Matching Share Plan and Save As You Earn scheme
* Supportive policies including parental and carers leave
* Flexible benefits including sustainability options such as cycle to work
* Paid volunteering days to support community involvement
* We prioritize wellbeing with various support tools
Learn more and calculate your total Aviva Reward.
Aviva Is For Everyone
We are inclusive and welcome applications from all backgrounds and experiences. Even if you don’t tick every box, we encourage you to apply. We consider flexible working arrangements, including part-time and job shares.
Most of our staff work around 50% in offices, combining flexibility with teamwork.
Learn more about working at Aviva on our website.
We interview every disabled applicant who meets minimum criteria. Please notify us via email if you have a disclosed disability.
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Seniority level
* Entry level
Employment type
* Full-time
Job function
* Finance and Sales
Industries
* Insurance
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